Service Advisor

5 months ago


Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**
We are currently seeking skilled and results-oriented **Service Advisors** to join our **Toyota team in Dubai - Al Badia**. Service Advisors play a crucial role as the primary point of contact for customers in the Workshop. They are entrusted with building the image of the Service Department, conveying a sense of trust and confidence to customers.

**What you will do**
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value added services
- Resolution of Customer concerns at the earliest time and ensures satisfaction.

**Required skills to be successful**
- Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic speaker an added advantage

**About the team**
The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis.

**What equips you for the role**
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
- Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
- A broad based knowledge to service as a reliable consultant is essential for this role.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.


  • Sales /service Advisor

    5 months ago


    Dubai, United Arab Emirates SMART TOUCH AUTO SERVICE Full time

    We are looking for Automobile Sales/Service Advisor (MALE&FEMALE) who has Experience in the Automotive Industry with excellent communication skills and professional experience in dealing with customers. May experienced in handling luxury and supercars. Job Responsibilities: Good Knowledge, Automobiles BODY JOB AND CAR CARE. Determine customers need and...


  • Dubai, United Arab Emirates ONEROAD Auto Service Center Full time

    **Walk-in Interview for Service Advisor** **Experience: 3 to 5 years (UAE exp)** **Date: 18th October 2024** **Time: 11 AM - 3 PM** **Venue: HongQi UAE, Next to Porsche showroom - Plot 364 - 291 Sheikh Zayed Rd - Al Quoz** **Near to the ONPASSIVE Metro Station EXT-2** **Job Responsibilities: - ** - Greet customers, prepare estimates, and schedule...


  • Dubai, United Arab Emirates Astana - Specialized Service for Mercedes-Benz Full time

    **Job Summary**: We are seeking a highly motivated and customer-oriented Service Advisor with fluency in the **Russian** language to join our specialized mechanical garage, dedicated exclusively to Mercedes vehicles. As a Service Advisor, you will be the primary point of contact between our customers and our garage, ensuring a seamless service experience and...

  • Service Advisor

    5 months ago


    Dubai, United Arab Emirates 800 Inc Full time

    Full-Time Automotive Service Advisor Service Advisor to join our growing team ! You will play a key role in curating the service experience for our valued customers who service their vehicles at our dealership. Your love of cars & dealing with the public coupled with your commitment to delivering the highest level of customer service will ensure your...

  • Service Advisor

    2 months ago


    Dubai, United Arab Emirates Alibabamotor.com Full time

    Job Title: Service Advisor Garage Location: Dubai Job Summary: The Service Advisor serves as the main point of contact between customers and the car repair workshop. This role involves understanding customer needs, offering appropriate services, and ensuring a smooth repair process. The Service Advisor provides updates, communicates effectively with both...

  • Service Advisor

    6 days ago


    Dubai, United Arab Emirates Top-Notch Garage Full time

    A Service Advisor in Dubai is responsible for ensuring excellent customer service and managing vehicle repairs and maintenance. **Key responsibilities** **⁠**: - Receiving customer vehicles for service and repair jobs and raising repair orders ⁠ - ⁠Providing detailed explanations and technical justifications for additional repairs with cost...

  • Service Advisor

    3 months ago


    Dubai, United Arab Emirates AL BARQ AUTO REPAIRING & TURNING Full time

    **Job Title: Service Advisor** **Location**: Al Barq Auto Repairing & Turning **About Us**: Al Barq Auto Repairing & Turning specializes in repairing various types and brands of vehicles. Our team comprises highly skilled technicians, with extensive experience in addressing mechanical, electrical, and air conditioning concerns. Additionally, we offer...


  • Dubai, United Arab Emirates Toretto Auto Services LLC Full time

    We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test-driving cars. The service advisor will ensure customer...

  • Service Advisor

    5 months ago


    Dubai, United Arab Emirates Galadari Motor Driving Centre Full time

    We are looking for a Service Advisor who has experience in UAE in the automobile industry with excellent communication skills and professional experience in dealing with customers. Must be experienced in handling luxury and supercars. Job Responsibilities: - Good Knowledge of German, Japanese, European Cars. - Explanation of the job to be carried as...


  • Dubai, United Arab Emirates Inkas Armored Vehicles LLC Full time

    Job Title: Automobile Service Advisor **Job Description**: We are seeking a skilled Automobile Service Advisor to join our team. In this role, you will act as the liaison between customers and technicians, assessing and documenting vehicle issues, providing accurate cost estimates, and managing service schedules. Responsibilities include ensuring clear,...

  • Service Advisor

    5 months ago


    Dubai, United Arab Emirates Takumi Motors Full time

    Service advisor with min 5 years experience in Dubai. Pay: AED2,000.00 - AED3,000.00 per month Ability to Commute: - Dubai (required) Ability to Relocate: - Dubai: Relocate before starting work (required)

  • Client Service Advisor

    5 months ago


    Dubai, United Arab Emirates Louis Vuitton Full time

    POSTE The role of the Client Service Advisor is to guarantee the quality of the answer to all the Retail and Web clients regarding all product categories, services offered and procedures. In addition, the advisor aims to make sure that the KPIs are followed and achieved. The advisor will work to promote the image, brand and products of Louis Vuitton. In...


  • Dubai, United Arab Emirates Ontime Group Full time

    We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is...

  • Service Advisor

    5 months ago


    Dubai, United Arab Emirates autobank motor repairing Full time

    looking for service advisor with experience in europeian cars ( audi, posrche, vw, bmw, mercedes, jaguar, land rover ) **Salary**: From AED4,500.00 per month Application Question(s): - do you have driving license ?

  • Service Advisor

    5 months ago


    Dubai, United Arab Emirates Kings Group Ventures Full time

    We are currently looking for a competent and performance-driven **Service **advisor to join us. Service Advisors are the first contact for customers in the workshop; they are the image builders for the Service Department and present a picture of faith and confidence. - Meet the customer, gain a proper understanding, and diagnosis of his needs, and sell added...

  • Service Advisor

    5 months ago


    Dubai, United Arab Emirates A&F Auto Repair Full time

    About Us: Battmobile has been a leading pioneer of the automobile servicing and maintenance business in the UAE since 2010. We are dedicated to delivering premium quality service and have built a reliable team of technicians and suppliers. Job Summary: We are seeking an experienced and customer-focused Automotive Service Advisor to join our team. The...


  • Dubai, United Arab Emirates GTA Car Care Full time

    **Overview Of The Role** GTA Car Care is currently looking for an experienced & performance driven Service Advisor to work in our Dubai branch. A Service Advisor is responsible for the delivery of high-quality service in the Workshop by contributing to the development of customer relationships, creating awareness and enhancing customer loyalty. They are also...


  • Dubai, United Arab Emirates Metro Auto Maint. Workshop L.L.C. Full time

    **Duties** - Communicate with customers to understand their vehicle issues and service needs - Provide accurate estimates for repairs and maintenance - Schedule service appointments and follow up with customers on the status of their vehicles - Liaise between customers and service technicians to ensure clear communication - Maintain detailed records of...


  • Dubai, United Arab Emirates ZCars Full time

    Automotive service center is hiring Service Advisor. Duties will be to communicate with the customers negotiating on the scope of Mechanical or Electrical works required for the vehicle and to be a mediator between customer and workshop head of service team. Good communication skills is most important. **Job Type**: Permanent **Salary**: AED4,000.00 -...


  • Dubai, United Arab Emirates Top Technology Cars Full time

    Job Summary We are seeking a customer-focused Service Advisor to act as a liaison between our clients and the workshop. The Service Advisor will be responsible for greeting customers, understanding their vehicle issues, and coordinating with the technical team to ensure timely and accurate service. This role involves managing service appointments,...