Front Office Duty Manager

3 months ago


Dubai, United Arab Emirates AccorHotel Full time

**Company Description** Hotel Overview**:
Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
- ** Team Leadership**: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
- ** Guest Relations**: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
- ** Problem Solving**: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
- ** Operational Support**: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
- ** Quality Assurance**: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
- ** Communication**: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
- ** Emergency Response**: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
- ** Reporting**: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.

**Qualifications**
- Minimum of 2 years experience in a front office supervisory or management role, in a 5-star hotel.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.
- Strong problem-solving skills and the ability to handle stressful situations.
- High attention to detail and organizational skills.
- Flexibility to work various shifts, including weekends and holidays.
- A degree in Hospitality Management or a related field is preferred.
- Proficiency in English is required; additional languages are a plus.

**Additional Information** Our team and working environment**:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?



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