Front Office Manager

14 hours ago


Dubai, United Arab Emirates MERCURE Full time

**Front Office Manager**

Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. To be a successful Front Office Manager, you should possess strong time management and organizational skills and be financially minded.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Lead and manage all aspects of the Front Office Departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Interface with all various department heads & controller regarding billing dispute involving guest.
- Develops final draft and budget for front office staff.
- Confers and cooperates with other department heads to ensure coordination of hotel activities.
- Answers inquiries pertaining to hotel policies and services.
- Develops implements and continually reviews the policies, procedures, practices and standards.
- Prepares the annual budget and manning guide together with the General Manager and manages the Front Office Department within budgetary guidelines.
- Perform other duties as required.
- To prepare all necessary forecasts; to work closely with Reservations, Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

**Your experience and skills include**:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Ability to multitask, prioritize, and manage time
- Excellent leadership, management, and team building skills
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

**Your team and working environment**:
Located along Sheikh Zayed Road in Barsha Heights right next to Dubai Internet City Metro Station. The hotel is nestled in the key business and commercial district of Dubai Media City, Dubai Knowledge Park and Dubai Internet City. Mercure Dubai Hotel offers a unique hospitality experience for business & leisure travellers and well as for long stays at an affordable price. Close proximity to Mall of the Emirates, Palm Jumeirah and major tourist attractions.

An elegant hotel with 1015 suites and apartments spread over 41 floors. Each contemporary room features floor to ceiling windows that have exceptional views of the city & skyline. For meetings, trainings and social events the hotel offers an extensive range of multi-functional meeting and event spaces.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS



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