Guest Service Agent
5 months ago
We are currently seeking for a dynamic guest service agent who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a GSA you are responsible for daily assigned duties as instructed by Supervisors while adhering to our policies and procedures and your role will include key responsibilities such as:
- Act as the first point of contact for our guests & Tower Managements.
- If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner.
- Make arrangements for the subsequent services by coordinating with the other department.
- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
- To promote the products and services of the company, so that there is a maximum flow of cash ensuring better business growth.
- Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
- Build and maintain business relationships and open lines of communication with other internal support teams.
- Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Adhere to all company policies and procedures
- UAE Valid Driver’s License is preferred
- Availability to work on a flexible schedule, 6-days a week
**Job Types**: Full-time, Permanent
**Salary**: AED4,000.00 - AED5,000.00 per month
**Experience**:
- Guest service agent: 2 years (required)
License/Certification:
- driving license (preferred)
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