Student Relationship/engagement Manager

11 hours ago


Dubai, United Arab Emirates Coach Transformation Academy Full time

Serve the Alumni community as the Services for Students Activities and Events Officer, whilst serving as
- the main contact for students. Play an active role in the Team providing front-facing information, advice
- and guidance to our student body.
- You will join a dynamic, passionate and supportive work environment, working with a range of people
- who are all dedicated to the support and success of our online students and in-person classroom from
- around the world.
- Whilst working hard, there is much for you to enjoy with a range of social events and other benefits.
- For this role you will have demonstrable experience of managing in a complex and rapidly changing
- environment; have highly developed planning and organizational skills; strong IT skills and be
- comfortable learning new technology; have a customer-focused approach which is concerned with both
- meeting targets and service quality; and have excellent communication skills.
- Commitment to service delivery and continuous improvement are also important for this role. The role
- involves managing the delivery of student-facing operations in support of their studies and
- administration, activities such as course start, assignment submission and results release, issuing
- certificate.
- You will be responsible for the day-to-day management of a team of Student Guidance Officers.
- You will also be responsible for overseeing and growing our provision of Student Representation,
- including liaison with training faculties.
- Working closely with the other teams across the institution, you will have responsibility for ensuring that
- students are provided with high quality, timely, accurate and appropriate advice.
- Previous experience in a Higher/Further Education setting would be Preferred.

**Duties and responsibilities**
- Lead the Student Engagement to provide a continuously improving service which delivers the best

possible outcomes for students.
- Proactively respond to the issues students are experiencing and coordinate with other departments to

put measures in place to reduce queries and complaints.
- Generate an enthusiastic and positive culture within the team in all circumstances.
- Monitor the tools used to interact with students including our student communication tool ‘LMS,

Student Information Desk, by Tribal Enterprise’ and the phone lines to ensure a high quality of service.
- Manage the team to enable student success wherever feasible and in accordance with the Academic

Regulations.
- Oversee the introduction of new technology to the institution, such as live chat or other student-facing

communication tools.
- Plan the team’s workload in accordance with the academic calendar.
- Promote the ownership of student enquiries by team members as individuals, from initial response to

timely resolution.
- Produce statistics with relation to student enquiries including monthly and quarterly reports to senior

leaders and faculties providing evaluative commentary to identify areas of strength and
recommendations for improvement.
- Evaluate enquiry numbers, categories and other measures to highlight current and emerging trends in

student enquiries to the Student Experience Leadership Team.
- Deliver a service which continuously improves and enhances Student Survey Results
- Develop the sense of community amongst students, through enquiry management and the

development of Organization’s Student Representation Framework.
- As a member of the Student Services Management Team, contribute to the strategic development of

the Department, providing proactive and professional leadership to enhance service delivery and
efficiency and ensure delivery excellence for all students and staff and promote the drivers for student
success.
- To work with other managers within Student Services to identify, develop and implement good

practice in academic administration and management across Student Services and other organizational
teams.

**Salary**: AED2,000.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**

+91 8920071562



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