Relationship Management Executive

7 months ago


Dubai, United Arab Emirates IIC Lakshya Full time

Job Title: Relationship Management Executive

Company: IIC Lakshya

Location: UAE

About Us:
IIC Lakshya is a leading commerce professional course providing institute in the UAE. We are committed to offering high-quality education and training to students, empowering them to excel in their careers. Our institute is known for its comprehensive curriculum, experienced faculty, and student-centric approach.

**Job Description**:
IIC Lakshya is seeking a proactive and customer-focused individual to join our team as a Relationship Management Executive. As a Relationship Management Executive, you will play a vital role in addressing student queries, facilitating fee collection, and maintaining positive relationships with students. This position offers an excellent opportunity to work in a dynamic and supportive environment, contributing to the success and satisfaction of our students.

**Responsibilities**:

- Serve as the primary point of contact for students, addressing their queries, concerns, and requests promptly and professionally.
- Collect fees from students and maintain accurate records of payments received.
- Ensure timely follow-up on pending fee payments and coordinate with the finance department for any outstanding dues.
- Build and maintain strong relationships with students, fostering a positive and supportive environment.
- Provide guidance to students on administrative processes, course schedules, program details, and other related information.
- Collaborate with the admissions team to assist prospective students in completing the enrollment process.
- Coordinate with academic staff to address student-related issues and facilitate smooth communication between students and faculty.
- Conduct student satisfaction surveys and feedback sessions to identify areas for improvement and implement necessary measures.
- Assist in organizing student events, workshops, and other activities to enhance the overall student experience.
- Stay updated on institute policies, programs, and industry trends to provide accurate and relevant information to students.
- Maintain confidentiality of student information and adhere to data protection policies.

**Requirements**:

- Bachelor's degree
- Excellent communication and interpersonal skills, with the ability to effectively engage and build relationships with students.
- Strong customer service orientation, with a focus on providing a positive student experience.
- Detail-oriented and organized, with the ability to handle multiple tasks and prioritize effectively.
- Proactive problem-solving skills, with the ability to address student concerns and resolve issues promptly.
- Familiarity with fee collection procedures and basic financial management practices.
- Freshers with a passion for customer service and relationship management are encouraged to apply.

**Benefits**:

- Competitive salary package commensurate with experience and qualifications.
- Professional growth opportunities and training programs.
- Exposure to a diverse and enriching learning environment.
- Collaborative and supportive work culture.

How to Apply:
Join our team and be a part of our commitment to shaping successful commerce professionals

**Job Types**: Full-time, Permanent

**Salary**: From AED3,000.00 per month

**Education**:

- Bachelor's (required)

**Language**:

- English (required)



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