Ict Manager

1 day ago


Abu Dhabi, United Arab Emirates buoy Full time

ICT Manager - Hardware and Software

PRIMARY ROLE/PURPOSE: The IT Manager assumes management responsibilities related to all areas of the School’s ICT infrastructure and consequently plays an important role in the selection, implementation and management of information technologies to achieve the School’s ICT Strategic Plan.

KEY ACCOUNTABILITIES:
The role is responsible for overseeing the IT Services Department including, but not limited to, the following:

- Respond optimistically and strategically to the changing ICT educational sector by providing advice to Admin Manager for ICT infrastructure improvement;
- Contribute to the School's ICT strategy;
- Investigate and implement hardware, software and ICT infrastructure, in consultation with the Admin Manager, that is sustainable and responsive to the needs of the School community and in line with the School’s ICT Strategic Plan;
- Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements;
- Manage and optimize school ERP systems - School information (ETH, Raz Kids, Tabbie Math, LMS. Creya Learning, MSTeams, Google Workspace), domain services including SSO, security, printers, backup, analytics, communication and business systems (O365);
- Sustain a 1:1 technology program of managed endpoints for staff and middle and senior school students and parents and a technology program that meets the needs of staff and students in Junior school;
- Implement and manage the School's ICT infrastructure and systems within approved budget and resource allocations;
- Lead an environment in which high quality services are delivered to staff, students, parents and volunteers of the School;
- Manage the appointment and relationship of strategic partnerships with ICT hardware, software and service vendors;
- Co-ordinate security and risk management for information managed by, and on behalf of, the School;
- Supervise IT Service Centre staff and their ongoing schedule of work;
- Be an exemplary professional role model for staff and students;
- Maintain a leadership position in ICT activities in the sector;
- Initiate and access appropriate professional development for the IT Services team;
- Communicate with staff, students and parents on any ICT queries that need to be addressed.
- Manage vendors for ICT related materials.

**The IT Manager is responsible for the following administrative tasks, but not limited to**:

- Develop and present cost-effective budgetary needs and expenses of the IT Services department to the Admin Manager.
- Maintain the budget
- Manage the allocation and monitoring of ICT resources and prepare appropriate timely reports;
- Manage third party vendors to organise warranty and repairs of ICT equipment, negotiating resolutions where appropriate;
- Undertake high level planning and/or implementation of policies and programs relating to operating systems, storage and networks;
- Build and create a professional development environment, enhancing the technical and client facing skills of the IT Services team to achieve strategic goals in line with the Staff Appraisal process;
- Coach IT Services staff, prioritise work to meet outcomes, monitor workloads, review progress of projects and provide feedback where necessary to staff.
- Be agile to carry out an tasks as requested by the management.

**Requirements**:

- Current Microsoft Certified Systems Engineer (MCSE) qualification;
- Experience in managing wired and wireless enterprise grade network typologies and firewalls;
- Experience in managing Office 365 and the integration with onsite Student Information Systems or equivalent;
- Experience in managing software deployment;
- Demonstrated troubleshooting skills in networking, hardware & software;
- At least three years’ experience in a Systems Administrator role;
- Possess a high level of organizational and interpersonal skills;
- An effective communicator with all stakeholders;
- An ability to lead staff and build capacity;
- Have the ability to find solutions through creative thinking and collaboration;
- Have a service ethic;

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)


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