Director Technical Support

3 weeks ago


Dubai, United Arab Emirates Crossover Full time

What You Won’t Be Doing

  • Specializing in specific products. From L1 agents all the way to the top, our organization provides stellar service to every customer on every product.
  • Deferring to gut feeling and managerial instinct. We are a knowledge-driven organization, and our managers make decisions based on hard evidence.

Director Technical Support Key Responsibilities

  • Ensuring the delivery of thousands of support tickets per week to tens of thousands of customers worldwide

Basic Requirements

  • At least 5 years of technical customer support experience
  • At least 3 years of experience writing code in a professional setting
  • A proven ability to enhance your code using AI tools, such as Code Interpreter
  • Experience running highly technical AI projects in a professional setting


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