Customer Care
2 weeks ago
**Who we are**
Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premier destination for luxury goods. To fuel the next stage of the organization’s growth, we are looking to develop a world-class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organization to deliver significant growth. We are looking for top talent to join us on this journey.
**The role**
The Customer Care Team Lead is directly responsible for the performance of the frontline team to maintain a high level of service for all Chalhoub brands.
The role is customer experience-oriented and will involve creating and building relationships with our customers through managing their inquiries and preferences, as well as handling the waiting list.
**What you'll be doing**
- Identify ways to personalize the experience of every customer, whenever possible.
- Deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into positive outcomes and using available resources to solve problems.
- Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
- Keep the team motivated and focused in the right direction at all times by identifying coaching & training needs through daily call coaching.
**What you’ll need to succeed**
- You are customer-centric and people-oriented.
- You are diplomatic.
- You possess leadership skills.
- You are results-oriented and proactive.
- You possess excellent communication skills.
**What we can offer you**
We will help shape your journey with us through enriching experiences, learning and development opportunities, and exposure to different assignments within your role.
Our Group offers the opportunity to support careers that may span different teams, different job roles, categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
**Amazing Benefits**
We recognize the value that you bring, and we strive to provide a competitive benefits package that includes health care, life insurance, child education contribution, and exclusive employee discounts. To view all our perks and benefits, click here.
-
Customer Care
5 months ago
Dubai, United Arab Emirates LANA LIFE CARE Full timeA leading home healthcare facility is looking for active, self motivated and flexible individual to join its current Customer Care team. Key responsibilities: - **Customer Support**: - **Issue Resolution**: - **Product Knowledge**: - **Customer Interaction**: - **Documentation**: - **Feedback Collection**: - **Performance...
-
Customer Care Executive
7 months ago
Dubai, United Arab Emirates Advanced Care Medical Center Full timeWe are actively seeking **Customer Care Executive** to join our team. **Full job description**: - All queries to be responded to efficiently and informatively, with polite language in English or Hindi. - Strong ability to work on multiple tasks or assignments. - Good communication skills. **Additional Qualifications**: - Basic Computer Knowledge - Highly...
-
Assistant(E) Administratif Spécialisé(E)
1 week ago
Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time**Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français (du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français) et sur les horaires de bureaux en France (+2/3 heures de décalage horaire).** **- Frenchy...
-
Customer Care
9 months ago
Dubai, United Arab Emirates Obagi Medi Spa LLC Full timeJoin Our Team; We are actively seeking an experienced Customer Care Specialist to become a valuable member of our team. - Previous experience in a customer care role, preferably within Aesthetic clinics. - Demonstrated success in product sales. - Capabilities to respond to customer inquiries through various channels. - Proven problem-solving abilities. -...
-
Assistant Administratif
7 months ago
Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time**Description du poste** **Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français ! Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage...
-
Freelance Assistant Administratif Automobile
3 months ago
Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full time**Description du poste** **Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français ! Du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage...
-
Responsable Service Clients
1 week ago
Dubai, United Arab Emirates FRENCHY CUSTOMER CARE Full timeDescription du poste **Points majeurs avant de postuler**: - L'entreprise travaillant exclusivement pour des clients basés en France, l'organisation du temps de travail est basée sur le calendrier français ! **du Lundi au Vendredi - repos Samedi/Dimanche - jours fériés français et sur les horaires de bureaux en France (+2/3 heures de décalage...
-
Customer Care
7 months ago
Dubai, United Arab Emirates Royal Avenue Investments Full timeProviding introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer a...
-
Customer Care
6 days ago
Dubai, United Arab Emirates Math Quotient Full time**Job description** We are looking for a Customer Care Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Care Executive will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when...
-
Customer Care
2 weeks ago
Dubai, United Arab Emirates Al Rayan Global Solutions Full timewe are looking for a Customer Care for our company **Job Types**: Full-time, Permanent **Salary**: AED3,350.00 - AED4,100.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)
-
Customer Care
1 month ago
Dubai, United Arab Emirates B&S Group Full time**Company Description** Who we are** B&S is a company in the consumer goods industry with a very strong global network. We provide unmatched reach in the field of consumer goods, connecting suppliers and consumers all over the world. We are looking for a Customer Care role which provides exceptional support to both customers and the Sales team. It focuses...
-
Customer Care Representative
6 days ago
Dubai, United Arab Emirates Royal Prince Auto Care Full timeResponding promptly to customer inquiries. Communicating with customers through various channels Have excellent communication and negotiation skills Ensure customer satisfaction and provide professional customer support. **Job Types**: Full-time, Permanent, Contract
-
Customer Care Executive
7 months ago
Dubai, United Arab Emirates Najma Consultancy Full time**NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 3 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle...
-
Customer Care Executive
2 months ago
Dubai, United Arab Emirates Petals Real Estate Full time**Job Summary**: We are looking for a motivated and reliable Customer Care Support Specialist to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and maintaining excellent service standards to ensure high customer satisfaction. **Key Responsibilities**: - Resolve product or service issues by...
-
Customer Care Executive
7 months ago
Dubai, United Arab Emirates Najma Consultancy Full time**NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 4 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a Customer Care Executive who will be responsible to provide exceptional customer service to clients seeking information, assistance, and support related to our...
-
Customer Care Executive
3 months ago
Dubai, United Arab Emirates Noorka Full timeAt Noorka Logistics, we are committed to delivering exceptional service to our clients, and we are looking for a skilled **Customer Care Executive** to join our team in **Dubai**. This role requires a proactive individual who can handle customer inquiries efficiently while maintaining a high level of professionalism and empathy. **Key Responsibilities**: -...
-
Customer Care Executive
2 weeks ago
Dubai, United Arab Emirates DOCIB HEALTHCARE MANAGEMENT Full timeResponsibilities: Customer care representatives responsible for administrative duties. These tasks can include patient intake paperwork, setting appointments, sending and receiving correspondence, data entry, and maintaining referral files. They are often also responsible for reviewing submitted documents to make sure they have the proper information for...
-
Customer Care Agent
2 weeks ago
Dubai, United Arab Emirates Kone Full time_As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.It’s time to make a move. Are you ready to join our flow? The Customer Care Agent is the...
-
Customer Care Service
7 months ago
Dubai, United Arab Emirates Capture Desert Full timeWe are looking for a dedicated Customer Care Specialist who excels in English communication, both verbal and written and possesses the ability to handle customer queries with patience and professionalism. The responsibilities for this role include: - Providing exceptional customer service by attending to inquiries and resolving issues promptly and...
-
Customer Care Coordinator
7 months ago
Dubai, United Arab Emirates SV Companies Full timeSV Companies is looking for an ambitious **Customer Care Coordinator** who can work as a team and have a passion for his/her work, loves challenges and meeting targets. Someone with a career goal will go a long way with our company. You will be reporting directly to the Team Leader (Customer Care) based in Dubai. Your key responsibilities include...