CRM Manager
1 week ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**Overview of the role**
**What you will do**
- Coordinate with the multiple teams in the business that will assist in design and content creation.
- Own the operations for executing retention & churn prevention marketing campaigns.
- Monitor the performance of campaigns through tracking and analytics.
- Create dashboards, reports and alerts for stakeholders.
**Required Skills to be successful**
- Experience using marketing automation software such as Emarsys, Braze, SAP Hybris or Responsys.
- HTML experience is an added advantage as sometimes it will be required to support from a hands on perspective.
About the Team
As a CRM Manager you will be reporting to Senior CRM Planning Manager
**What equips you for the role
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