Principal Customer Success

6 months ago


Dubai, United Arab Emirates Accelya Full time

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

As Principal
- Costumer Success, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully.

As a Senior Specialist - Costumer Success, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully.

Duties and Responsibilities:
- Develop customer success plans (mutually agreed with customer) and monitor/report performance and monitor and report customer health and develop plans for improvements where risks/issues are identified- Build relationships with assigned customers, help them with issues and continually delight them with a positive, customer centric attitude.- Be a customer advocate, capturing customer feedback, reporting requests to respective teams and identifying opportunities for improvements- During onboarding, ensure that customers are properly trained and educated on product usage; so their adoption time is minimized- Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.- Identify need for improvement in process and work collaboratively across teams to effect this and be commercially minded and work in close proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension

Knowledge, Experience and Skills:
- Establish effective collaborative relations with other departments within the business unit or external organizations.- Excellent communication skills with the ability to make compelling presentations to an audience of diverse and senior business stakeholders- Understanding of complex and lengthy sales cycles and how to create achievable milestones and deliver meticulous follow-up- Must be strategic, flexible, tenacious and results-oriented

What do we offer?- Open culture and challenging opportunity to satisfy intellectual needs- Flexible working hours- Work-life balance- Excellent, dynamic and multicultural environment

About Accelya

Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale.

The company´s market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing.

Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide.

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future.

Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

For more information, please visit

and


What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality



  • Dubai, United Arab Emirates Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...


  • Dubai, United Arab Emirates Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...


  • Dubai, United Arab Emirates Backbase Full time

    **Job in short**: As a Principal Business Analyst in Services, you actively participate in making clients successful. Clients trust your advanced knowledge of the Backbase product portfolio along with overall Financial Industry knowledge and advise on how to utilize the functionality of our product. **Meet the Job**: As a Principal Business Analyst, your...


  • Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region. **Responsibilities**: - ** Team Management**:Lead and manage the Customer Success team, ensuring their...


  • Dubai, United Arab Emirates Clarivate Full time

    We are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...


  • Dubai, United Arab Emirates Knowledge Planet Group powered by Physics Wallah Full time

    **Job Summary**: We are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Success Associate at our Edtech firm. As a Customer Success Associate, you will play a pivotal role in ensuring our students and parents have a seamless and successful experience with our educational products and services. Your primary focus...


  • Dubai, United Arab Emirates MongoDB Full time

    **The role**: We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with...


  • Dubai, United Arab Emirates NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Dubai, United Arab Emirates Polaris Technology Full time

    **About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...


  • Dubai, United Arab Emirates LogRhythm, Inc. Full time

    As part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...


  • Dubai, United Arab Emirates IFS Full time

    Company Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...


  • Dubai, United Arab Emirates GlobalData PLC Full time

    **Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...


  • Dubai, United Arab Emirates Aulysius Full time

    **About The Role** - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution...


  • Dubai, United Arab Emirates ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Dubai, United Arab Emirates McGraw Hill LLC. Full time

    Overview: **Customer Success Consultant** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success Consultant**. The role offers...


  • Dubai, United Arab Emirates Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...


  • Dubai, United Arab Emirates Forescout Technologies Inc. Full time

    **What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...


  • Dubai, United Arab Emirates InTWO Full time

    At Intwo we're looking for a Customer Success Manager to join our team. Full-time - Dubai **About the Job**: At Intwo, the Customer Success team is dedicated to driving customer success by leveraging comprehensive knowledge of our entire ecosystem. Our goal is to minimize the time to value realization and help our clients reach their success milestones...


  • Dubai, United Arab Emirates Seclore Full time

    **Job Information**: Date Opened - 11/14/2024Job Type - Full timeIndustry - IT Product SoftwareCity - DubaiState/Province - DubaiCountry - United Arab EmiratesZip/Postal Code - 337-1500**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems...