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Customer Service

4 months ago

Dubai, United Arab Emirates Wordcraft Translation Services Full time

We, are Industry-leading organization with field-proven excellence in Attestation services all over the UAE. We are looking for enthusiastic and eligible aspirants with high efficiency to manage the **Attestation services and Documents handling.**
- Acts as the point of contact of all client’s inquiries and concerns related to attestation services.
- Manage and record all enquires regrading attestation and notarization.
- Ask quotes from the different venders and choose a preferred one among them.
- Provide the price quote and related details to the clients including required documents and time information.
- After confirmation, arrange documents collection/delivery with help of messengers.
- Collect the documents from messengers and record the same with required details.
- Coordinate with different embassy and consulate to take their appointment and arrange the pickup/delivery of the documents.
- Book documents courier service with the agencies and handle the same.
- Treat and process the documents with all procedures in order to meet the client requirements.
- Once the process completed, manage the delivery of the documents to the clients safely.
- Hand over the agency/vendor payment papers to the accounts and arrange the payment.
- Create invoice and manage the payment collection directly from clients or indirectly by hand with help from messenger assigned for the delivery.
- Builds and maintains excellent relationship with the clients.
- Organize workflow to meet customer timeframes.
- Work with internal teams to ensure that client’s needs are met.

**Skills required**:

- Strong command of the English, Hindi & Malayalam languages.
- Immaculate personal presentation
- Excellent customer service skills
- Good computer skills
- Excellent written and verbal communication skills
- Ability to display initiative and work with mínimal supervision
- Ability to problem solve and “think outside the square”
- Highly motivated and enthusiastic
- Well organized with an ability to prioritize
- Strong work ethic
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance

**Job Types**: Full-time, Permanent

**Salary**: AED2,000.00 - AED2,500.00 per month

**Experience**:

- customer service: 1 year (preferred)