Customer Service
5 months ago
Customer service representatives should be able work in a paced environment. They handle customer inquiries and high call volumes while ensuring customers feel valued and heard
Responsibility
Job Purpose Supports and assures the Customer Service Team s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements. Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.Key - To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
- Manages the order-to-cash process with excellence in order processing
- Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer. - Raises issues in delivery, documentation and/or invoices process with Supervisor. Acts as first level contact with customer for answers to questions and in attempting to resolve complaints. Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products). Makes proposals for improvements on work processes. Completes registering / filing / archiving of customer service-related documentation. Assures cooperation between customer service and field force regarding administration of customers orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization. Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations. - University graduate or equivalent
- Relevant experience in B2B customer services
- This role requires an individual who is fluent in written and spoken English, who is numerate, able to manage complex data, is service focused, has good ERP experience, and is a good communicator. Must work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
- Good MS Office (Excel / Word / PowerPoint)
- Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
- Knowledge of ERP systems and Order to cash processes in a Business to Business environment
- Sound understanding of other functional areas: sales, supply chain, marketing and logistics
- **Job Types**: Full-time, Permanent
**Salary**: Up to AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
-
Customer Service Agent
3 days ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Customer Service
5 months ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeTop H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...
-
Customer Service Representative
5 months ago
Dubai, United Arab Emirates smart service station Full time**Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...
-
Sales Executive
5 months ago
Dubai, United Arab Emirates ARG Visa Service Full timeImmediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...
-
Customer Service Advisor
5 months ago
Dubai, United Arab Emirates Renovo Technical Service LLC Full time**Job Types**: Full-time, Contract Contract length: 24 months Pay: AED3,000.00 - AED4,500.00 per month Application Question(s): - How many years of experience do you have in Dubai, UAE? **Experience**: - Customer service: 4 years (required)
-
Amer - Customer Service Executive
5 months ago
Dubai, United Arab Emirates Quality Government Service Center Full time**Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...
-
Customer Service Representative
2 months ago
Dubai, United Arab Emirates Bosch Diesel Service- Al Salehi Full time2. Obtain complete customer information and update the system database or ERP. 3. Coordinate with assigned Sales Executives as per customer account. 4. Prepare Service Job Cards & Parts Sales Queries accurately as per ERP fields required. 5. Coordinate with the assigned technician in getting inspection/ testing report for service jobs. 6. Identify part...
-
Customer Service Executive- Freight Forwarding
5 months ago
Dubai, United Arab Emirates Al Fares Cargo Service & Clearance Full timeProvides help and advice to customers about available services. - Work closely with the team to oversee daily cargo requests and operations - Proactively recommend improvements to increase sales performance - Investigates and solve customers’ problems whilst working closely with the Head of Business Development. **Skills.Professional Requirements**: -...
-
Arabic Customer Service Executive- Freight
5 months ago
Dubai, United Arab Emirates Al Fares Cargo Service & Clearance Full timeProvides help and advice to customers about available services. - Work closely with the team to oversee daily cargo requests and operations - Proactively recommend improvements to increase sales performance - Investigates and solve customers’ problems whilst working closely with the Head of Business Development. **Skills.Professional Requirements**: -...
-
Customer Service
5 months ago
Dubai, United Arab Emirates Masar Al Ameen Group Full time**Role Description** Looking for **Female** Customer Service Representatives. The customer service representative will be responsible for interacting with clients and dealing with customer queries and complaints. The representative will also be responsible to understand and anticipate customer needs in order to provide them with the best possible...
-
Customer Service
5 months ago
Dubai, United Arab Emirates QAM Healthcare Full timeKeep records of customer interactions, process customer accounts and file documents - Providing introductory information to new customers. Responsible for engaging with customers on behalf of their company. - Ensuring that customers are satisfied with products or services. - Letting customers or clients know about additional products or services. -...
-
Customer Service
5 months ago
Dubai, United Arab Emirates MMQ EVENTS Full time**URGENT HIRING** **EXPERIENCED / FRESHERS CAN APPLY** **Customer Service + Hr Executive** Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...
-
Customer Service
5 months ago
Dubai, United Arab Emirates Masar al Ameen Real Estate - MARE Full time**Role Description** The customer service representative will be responsible for interacting with clients and dealing with customer queries and complaints. The representative will also be responsible to understand and anticipate customer needs in order to provide them with the best possible experience. **Languages** English Arabic **Qualifications** -...
-
Customer Service
5 months ago
Dubai, United Arab Emirates Sky Way Group Full timeA Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. the first point of contact for any customer who has a question or an issue with...
-
Customer Service
5 months ago
Dubai, United Arab Emirates Helping hands maintenance Full timeCompany: HHBM We are seeking a dedicated and proactive **Customer Service Representative** to join our team. In this role, you will be responsible for contacting customers to inform them about our services and handling various administrative tasks support our team. If you have **excellent communication skills**, **enjoy interacting with customers**, and...
-
Customer Service
5 months ago
Dubai, United Arab Emirates Health Road Catering Full timeAs a Customer Service Representative, you will be the frontline ambassador for our company, providing exceptional service and support to our valued customers. Your role is vital in ensuring positive interactions, resolving inquiries, and fostering long-lasting relationships with our clientele. Here's a detailed description of your responsibilities: -...
-
Customer Service
5 months ago
Dubai, United Arab Emirates Reliance HR Full timeWe are looking to hire a Customer service Executive Job Location : Dubai Salary : AED 4000 - 4500 - Provide help and advice to customers about products and services. - Solve customers' problems whilst working closely with the Team Leader. - Responsible to keep accurate records of discussions or correspondence with customers. - Learn about organization’s...
-
Customer Service
5 months ago
Dubai, United Arab Emirates Ideal business hub Full timeImmediate opening - Joining on 1st September or before._ - Deliver a high level of customer service, displaying excellent language skills per client, for example, Bilingual in English or Arabic, written and oral. - Ensure that a high level of quality standard and attention to detail is applied throughout and that the correct information is obtained from the...
-
Customer Service
5 months ago
Dubai, United Arab Emirates MANEL FASHION Full timeAs a member of our customer service team, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. Your friendly demeanor, strong communication skills, and ability to problem-solve will be essential in delivering exceptional service and maintaining customer...
-
Customer Service
2 months ago
Dubai, United Arab Emirates Royal Tulip Full time**Issue Resolution**: Handle and resolve customer complaints, issues, and queries with empathy and professionalism. - **Order Management**: Process orders, returns, and exchanges according to company policies and procedures. - **Product Knowledge**: Maintain a thorough understanding of our products and services to offer informed recommendations and...