Room Service

3 weeks ago

Dubai, United Arab Emirates Hilton Full time

Room Service - Order Taker

As a Room Service - Order Taker, you would be responsible for answering all telephones, dispatching via 2-way communication system and generating computerized reports to ensure department compliance with service standards.

**What will I be doing?**

As a Room Service - Order Taker, you will be responsible for performing the following tasks to the highest standards:

- Handle team members' and guest requests or Food orders by delegating to the appropriate individuals and following up to ensure department and hotel standards are met.
- Responds to all emergency call which includes monitoring the alarm system.
- Dispatching and directing the proper orders to the location.
- Coordinate and control all workplace traffic.
- Present a positive, professional, and courteous image, to ensure guest satisfaction.
- Maintain the brand's high-quality standards.
- Ability to remain calm and perform all essential functions during emergency situations.
- Maintain control of Room Service inventory, prepare the needed supplies for guest orders and handle guest complains.

**What are we looking for?**

A Room Service - Order Taker serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Experience in Food and Beverage department and/or industry
- Previous experience in Hotel system handing
- Knowledge of Food Hygiene Regulations

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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