Room Service
3 months ago
ScheduleFull-Time
LocatedRemotely?N
Relocation?N
Position TypeNon-Management
PositionSummary
Take room serviceorders over the phone. Answer questions on menu selections, andcheck with kitchen staff. Answer guest questions or concernsregarding the origin, vintage, and style of various wines. Placeand log call back for room service order. Notify guests andmanagement of delays in service delivery. Communicate additionalmeal requirements, allergies, dietary needs, and special requeststo the kitchen. Maintain cleanliness of work areas throughout theday. Record transaction in MICROS system at time of order. Completeall closing reports, including MICROS reports. Process all paymentmethods.
Follow all company and safety andsecurity policies and procedures; report accidents, injuries, andunsafe work conditions to manager; and complete safety training andcertifications. Ensure uniform and personal appearance are cleanand professional, maintain confidentiality of proprietaryinformation, and protect company assets. Welcome and acknowledgeall guests according to company standards, anticipate and addressguests’ service needs, assist individuals withdisabilities, and thank guests with genuine appreciation. Speakwith others using clear and professional language, and answertelephones using appropriate etiquette. Develop and maintainpositive working relationships with others, and support team toreach common goals. Ensure adherence to quality expectations andstandards. Stand, sit, or walk for an extended period of time.Move, lift, carry, push, pull, and place objects weighing less thanor equal to 10 pounds without assistance. Perform other reasonablejob duties as requested bySupervisors.
PreferredQualifications
Education: Highschool diploma or G.E.D. equivalent.
RelatedWork Experience: No related workexperience.
Supervisory Experience: Nosupervisory experience.
License orCertification: None
MarriottInternational is an equal opportunity employer. We believe inhiring a diverse workforce and sustaining an inclusive,people-first culture. We are committed to non-discrimination on anyprotected basis, such as disability and veteran status, or anyother basis covered under applicablelaw.
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