Customer Service Representative
6 months ago
**Responsibilities**:
- The Customer Service Officer representative shall handle the branch opening by turning on the required lights and equipment, evaluating the branch's cleanliness resolving pending tasks and any outstanding tasks and ensuring that all financial-related concerns are resolved.
- The Customer Service Officer shall confirm all reservations for the day.
- The Customer Service Officer shall contact the Social Media Officer to take the required actions with received messages.
- welcoming visitors by greeting them in person or on the telephone; answering or referring inquiries.
- answering clients and verifying their reservations and offering them available rooms.
- Managing the cash register and issuing the bills.
- Informing Game Masters/Actors of the games to be conducted.
- Receival of feedback from the clients related to their experience within the center.
- Issuing of certificates for winning teams.
- Assisting the Social Media Officers by taking pictures for the teams.
- Charging the devices to be used the following day and turning off the lights and the devices in coordination with the Game Master/ Actor.
- Managing clients’ inquiries regarding the birthdays’ services and following up with the clients till the deal is closed.
- Other related tasks as assigned by the Branch Manager or the Operations Manager.
**Required Skills**:
- Ability to provide customer support in a prompt, friendly, and timely manner.
- Stress management skills.
- Ability to work under pressure.
- Multitasking skills.
- Team player.
- Listening and communication skills.
- Phone handling skills.
- Professionalism.
- Computer skills.
- Organizational skills.
- Literacy in Microsoft Office.
- Customer centered.
- Focused.
- Immediate joiners will be given priority's
**Job Types**: Full-time, Contract
Contract length: 24 months
**Salary**: AED3,000.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 2 years (required)
**Language**:
- English (required)
- Arabic (required)
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