Room Service Supervisor

2 months ago


Dubai, United Arab Emirates Kempinski Hotels Full time
  • Reporting to Assistant RoomService Manager & Room ServiceManager.
  • A courteous, professionaland efficient service is provided at alltimes.
  • Be knowledgeable of allservices and products offered by thehotel.
  • Have a thorough knowledge andunderstanding of all food and beverage items offered by thedepartment assigned.
  • Have theknowledge and understanding to explain and perform upselling allitems offered by the department assigned as well as offeringalternatives.
  • Monitor operatingsupplies, equipment and reduce spoilage and wastagesuccessfully.
  • Ensure that the placeof work and surrounding area is kept clean and organized at alltimes.
  • Successfully perform openingand closing procedures established for the assignedoutlet
  • Handle guest enquiries in acourteous and efficient manner and report guest complaints andfeedback to supervisors.
  • Reportguest complaints immediately to the supervisors and ensuring followup is performed with theguest.
  • Being knowledgeable tooperate the existing POS system based on the trained responsibilitylevel as assigned in thedepartment.
  • Undertake reasonabletasks and secondary duties as assigned by the DepartmentHead.
  • Assist in carrying outscheduled inventories of products and operatingequipment.
  • Perform any otherassigned reasonable duties and responsibilities asassigned.
  • Ensure that food &beverage service is available for all hotel rooms &suites.
  • Correct Service proceduresas per the outlines standard ofperformance
  • Ensure communicationbetween Kitchen, Order taker and service teammembers.

JobRequirements


  • All rules &regulations are strictly adhered within the hotel includinghotel's policy on fire and safety as well as hygieneregulations including HACCP.
  • Theservice team is well managed, having delegated the appropriatetasks to the team members.
  • A Highquality of product and service is maintained in theoutlet.



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