Room Service Supervisor
2 months ago
- Reporting to Assistant RoomService Manager & Room ServiceManager.
- A courteous, professionaland efficient service is provided at alltimes.
- Be knowledgeable of allservices and products offered by thehotel.
- Have a thorough knowledge andunderstanding of all food and beverage items offered by thedepartment assigned.
- Have theknowledge and understanding to explain and perform upselling allitems offered by the department assigned as well as offeringalternatives.
- Monitor operatingsupplies, equipment and reduce spoilage and wastagesuccessfully.
- Ensure that the placeof work and surrounding area is kept clean and organized at alltimes.
- Successfully perform openingand closing procedures established for the assignedoutlet
- Handle guest enquiries in acourteous and efficient manner and report guest complaints andfeedback to supervisors.
- Reportguest complaints immediately to the supervisors and ensuring followup is performed with theguest.
- Being knowledgeable tooperate the existing POS system based on the trained responsibilitylevel as assigned in thedepartment.
- Undertake reasonabletasks and secondary duties as assigned by the DepartmentHead.
- Assist in carrying outscheduled inventories of products and operatingequipment.
- Perform any otherassigned reasonable duties and responsibilities asassigned.
- Ensure that food &beverage service is available for all hotel rooms &suites.
- Correct Service proceduresas per the outlines standard ofperformance
- Ensure communicationbetween Kitchen, Order taker and service teammembers.
JobRequirements
- All rules ®ulations are strictly adhered within the hotel includinghotel's policy on fire and safety as well as hygieneregulations including HACCP.
- Theservice team is well managed, having delegated the appropriatetasks to the team members.
- A Highquality of product and service is maintained in theoutlet.
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