Room Service

5 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24039793

**Job Category** Food and Beverage & Culinary

**Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry-level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Day-to-Day Room Service Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Ensures property policies are administered fairly and consistently.
- Communicates areas in need of attention to staff and follows up to ensure follow through.
- Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

**Managing Banquet Operations**
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws, as they relate to an event
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.

**Leading Room Service Team & Banquet Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Celebrates successes and publicly recognizes the contributions of team members.
- Communicates performance expectations in accordance with job descriptions for each position.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Supervises service behaviors of employees and provides feedback to individuals.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.

**Room Service Financial and Budgeting Goals**
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the qualit

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