Customer Care Executive/marketing Coordinator

3 weeks ago

Abu Dhabi, United Arab Emirates VLCC Wellness International Full time

**Preferred female for this position**

Appointment Management
The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:
❖ To effectively manage the appointments for the center on a daily basis
❖ To 100% adhere to the VLCC guidelines for appointment management
❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner
❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively
❖ To ensure reminder call is made to the client a day prior to their appointments
❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)
Telephone Etiquette
The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows:
❖ To 100% adhere to the VLCC guidelines for call opening and closing
❖ To maintain a professional tone of voice that represents the VLCC brand values
❖ To answer every call within 3 rings & maintain English as our official language of communication
❖ To adhere to the right call hold & transfer standards
❖ To para-phase where required to establish understanding with customer request
❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call
❖ To summarize the call details to the satisfaction of the customer requirement
Region Middle East & Africa Department Admin
Reports to Direct Reporting - Center Head
Position
Supervised
NIL
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
CUSTOMER DELIGHT
SERVICE EXCELLENCE
Job Description - Customer Care Executive
P a g e 3 | 6
JD_CCE_VLCC
Billing Management
The CCE is responsible for the billing function for each customer who visits the center, responsibilities include following:
❖ To ensure each invoice is raised in the CLM
❖ To ensure that the invoice is 100% accurate
❖ To ensure the correct financial payment is recvd. for each invoice basis customers preference
❖ To ensure that the invoices are reconciled with the cash recvd. at the end of the day
❖ To ensure that the customer does NOT have to wait more than 5 minutes to complete the billing process
Product Sales
The CCE is responsible for the sale of VLCC / other retail products at the center, focus required is as follows:
❖ To have thorough knowledge of FAB’s (Features, Advantages & Benefits) for the retail product range
❖ To sell the retail product/s at the point of billing to each customer (per customer need analysis)
Inventory Management
The CCE is responsible for the entire inventory management, details include the following:
❖ To ensure availability of stock as per the center requirements
❖ To manage the stocks judiciously and forecast stock requirement
❖ To seek stock requirement from respective heads of Slimming, Beauty, Dermat & Laser categories
❖ To check supply invoices against purchase orders & make necessary reports on adjustments to inventories
❖ To check on damaged/expired stock and remove from stock inventory immediately
❖ To make sure all the transactions are recorded in the software
❖ To identify and highlight surplus / obsolete stock to Centre Head on periodic basis
❖ For products where expiry is due in 6 months, details must be escalated to the Centre Head separately
Resolve Customer Complaints
The CCE is the first point of contact for the center & thus is responsible for all customer complaints & grievances for the center,
along with taking ownership to resolve same in a timely fashion. Details include the following:
❖ To listen to each customer complaint / grievance with empathy
❖ To list & share the customer compliant with the center manager
❖ To maintain a positive, empathetic and professional behavior while the customer shares his grievance
❖ To acknowledge, listen and resolve customer complaints patiently & ensure resolution in a timely manner
❖ To track every customer interaction, transaction, request and report to support office for resolution immediately where the
customer compliant requires an escalation to the Centre Head / Business head
Documentation
❖ To accurately record entries during any Inquiry/followup or during sale
❖ To ensure filing of necessary documents, mail-outs & record keeping
❖ To participate in indoor outdoor duties in events as directed by Center Head

Ability to commute/relocate:

- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you an Emirati?

**Experience**:

- CCE: 1 year (preferred)

  • Customer Care Executive

    4 weeks ago

    Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    **Administrative activities: General - Makes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each...

  • Customer Care Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    **Administrative activities: General Makes patients and their families feel welcome in the hospital. Exhibits care and service with empathy. Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as...

  • Customer Care Executive

    1 month ago

    Abu Dhabi, United Arab Emirates Al Ghazi Al Aufi Company LLC Full time

    Roles & ResponsibilitiesNMC inviting application from candidates to fill the position in Abu Dhabi. Applicants who are interested can send resume.CURRENT VACANCIES:1. Customer Care Executive - VIEW & APPLY• Greets patients or their families and finds out the nature of their enquiry.• Develops and maintains the feedback/complaint procedure for customers...

  • Home Care Scheduler

    3 weeks ago

    Abu Dhabi, United Arab Emirates Ishraq Home Health Care Full time

    Home Care based in UAE is looking for a dedicated and committed home care scheduler /coordinator. **Responsibilities**: - can join immediately if possible (Full time) - Proven experience working healthcare sector - The ability to work flexible hours. - Excellent communication skills - Exceptional customer service skills. - A professional appearance and...

  • Home Care Scheduler

    3 weeks ago

    Abu Dhabi, United Arab Emirates Ishraq Home Health Care Full time

    Home Care based in UAE is looking for a dedicated and committed home care scheduler /coordinator. **Responsibilities**: - can join immediately if possible (Full time) - Proven experience working healthcare sector more in particular homecare - The ability to work flexible hours. - Excellent communication skills - Exceptional customer service skills. - A...

  • Customer Care Coordinator

    3 months ago

    Abu Dhabi, United Arab Emirates Ali Alghanim and Sons Automotive Company Full time

    Job Responsibilities/Accountabilities:To check if there are any improvements that can be made to the service provided.To ensure the customer is fully satisfied.To demonstrate care and support for the customer.To capture any dissatisfaction before it potentially becomes severe.To verify with the customer that all is fine with their vehicle and the service...

  • Customer Care Coordinator

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Ali Alghanim and Sons Automotive Company Full time

    Job Responsibilities/Accountabilities:To check if there are any improvements that can be made to the service provided.To ensure the customer is fully satisfied.To demonstrate care and support for the customer.To capture any dissatisfaction before it potentially becomes severe.To verify with the customer that all is fine with their vehicle and the service...

  • Project Coordinator

    4 weeks ago

    Abu Dhabi, United Arab Emirates Dotslab Marketing Full time

    Job Summary: As an experienced Project Coordinator in the field of Marketing and Media with 3-5 years of experience, you will be responsible for coordinating and managing various marketing and media projects from initiation to completion. You will work closely with cross-functional teams to ensure the successful execution of campaigns, events, and media...

  • Customer Care Executive

    4 weeks ago

    abu dhabi, United Arab Emirates Al Ghazi Al Aufi Company LLC Full time

    Roles & ResponsibilitiesNMC inviting application from candidates to fill the position in Abu Dhabi. Applicants who are interested can send resume.CURRENT VACANCIES:1. Customer Care Executive - VIEW & APPLY• Greets patients or their families and finds out the nature of their enquiry.• Develops and maintains the feedback/complaint procedure for customers...

  • Customer Care Coordinator

    4 weeks ago

    abu dhabi, United Arab Emirates Ali Alghanim And Sons Automotive Company Full time

    Job Responsibilities/Accountabilities:To check if there are any improvements that can be made to the service provided.To ensure the customer is fully satisfied.To demonstrate care and support for the customer.To capture any dissatisfaction before it potentially becomes severe.To verify with the customer that all is fine with their vehicle and the service...

  • Customer Care Coordinator

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Ali Alghanim And Sons Automotive Company Full time

    Job Responsibilities/Accountabilities:To check if there are any improvements that can be made to the service provided.To ensure the customer is fully satisfied.To demonstrate care and support for the customer.To capture any dissatisfaction before it potentially becomes severe.To verify with the customer that all is fine with their vehicle and the service...

  • Marketing & Communications Executive

    4 weeks ago

    Abu Dhabi, United Arab Emirates Care Professional Services Full time

    Organizational Entity: - Department: Marketing & Communications Department - Reports to: Corporate Strategy, Marketing and Communications Manager - Female - any Nationality - Working timings: from 9:00AM to 5:00PM (can be extended till 6:00 PM if required) - Working days: from Monday to Friday Qualifications and Skills: - Bachelor’s degree in marketing,...

  • Customer Care

    2 months ago

    Abu Dhabi, United Arab Emirates ZC Consultant Full time

    **Customer Care**: **Job Information**: Answer phone calls promptly and politely. Transfer calls to the appropriate person or department. Welcome visitors and guide them to the right staff member. Ensure customers and visitors have a positive experience. Track and report customer complaints daily. **Job Requirements** - Fluent in English, both spoken...

  • Marketing Coordinator

    2 weeks ago

    Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    As our Marketing Coordinator, you'll be the heartbeat of our marketing efforts. From brainstorming breakthrough ideas to executing flawless campaigns, you'll be at the forefront of driving our brand forward. Your days will be filled with excitement as you collaborate with our talented team to bring our vision to life. **Marketing Coordinator...

  • Social Media Customer Care Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The Social Media Customer Care Executive is responsible for social media customer service on all Social Media platforms used by Experience Hub for a wide range of brands represented in Abu Dhabi. To be successful you must have a passion for customer service, Social Media and written communications.In order to be considered for the role, you will be able...

  • Customer Care Executive

    3 months ago

    Abu Dhabi, United Arab Emirates Al Bustan Centre and Residence Full time

    Need a Person with good communication skills in arabic language.This person has to contact with customer database on a one on one communication and turn the conversation to a sale of our products. Candidate must be fluent in arabic speaking as all our customers are Emirati Arabs. He also should have English language skills to coordinate with the Team. Any...

  • Marketing Coordinator

    2 months ago

    Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    **Role Description** This is a full-time on-site role for a Marketing coordinator located in Abu Dhabi. The Marketing coordinator will be responsible for tasks such as lead generation, communication with customers and stakeholders, conducting market research, sales, developing marketing strategies, and providing excellent customer...

  • Customer Care Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Bustan Centre and Residence Full time

    Need a Person with good communication skills in arabic language.This person has to contact with customer database on a one on one communication and turn the conversation to a sale of our products. Candidate must be fluent in arabic speaking as all our customers are Emirati Arabs. He also should have English language skills to coordinate with the Team. Any...

  • Customer Care

    2 weeks ago

    Abu Dhabi, United Arab Emirates Global one Full time

    Customer Care With 2 years experience Husband visa or Own visa Preferably Asian Nationality Willing to relocate in Abu Dhabi Salary Package AED 3000 **Salary**: AED2,800.00 - AED3,000.00 per month Ability to Commute: - Abu Dhabi (required) Ability to Relocate: - Abu Dhabi: Relocate before starting work (required)

  • Marketing Manager

    4 weeks ago

    Abu Dhabi, United Arab Emirates Dotslab Marketing Full time

    Job Summary: Key Responsibilities: - **Strategic Planning and Execution**: - Develop and implement comprehensive marketing strategies and campaigns that align with company goals. - Coordinate marketing efforts with cross-functional teams, including product development, sales, and customer service. - **Market Research and Analysis**: - Conduct market...