Sales Representative- Auto Care Services

2 weeks ago


Abu Dhabi, United Arab Emirates Auto Care Centre Full time

**Position Overview**:The Sales Representative at our Auto Care Center plays a crucial role in providing excellent customer service, promoting our services, and ensuring a positive experience for every customer. As a Sales Representative, you will be the first point of contact for customers, assisting them with their service needs, explaining available options, and coordinating their service appointments. Your interactions will directly contribute to customer satisfaction and the overall success of our center.

**Responsibilities**:
**Customer Interaction**:Greet customers warmly and create a welcoming atmosphere.
Listen attentively to customers' service requirements and inquiries.
Provide detailed information about our services, including PPF installation, Window Tinting, Carwash and Detailing, Rim Protection, etc.

**Service Consultation**:Assess customers' needs and recommend suitable services based on their vehicles and preferences.
Explain the benefits and features of different services to help customers make informed decisions.

**Customer Authorization**:Explain the scope of work, costs, and estimated completion times to customers.
Obtain customer authorization for recommended services by clearly presenting the customer authorization form.

**Scheduling and Coordination**:Schedule service appointments according to customer preferences and availability.
Coordinate with the operations team to ensure efficient scheduling and smooth service flow.

**Upselling and Cross-Selling**:Present additional service options, accessories, or maintenance packages that align with customers' needs.
Effectively communicate the value and benefits of upselling opportunities.

**Customer Relationship Management**:Maintain a positive and professional relationship with customers throughout their service experience.
Address customer concerns, answer questions, and provide assistance as needed.

**Documentation and Records**:Accurately record customer details, service preferences, and requested services.
Ensure all necessary forms and documents are properly completed for each customer interaction.

**Team Collaboration**:Collaborate with the operations team and manager to ensure seamless communication and service delivery.

**Sales Targets**:Work towards achieving individual and team sales targets and objectives.

**Qualifications and Skills**:

- High school diploma or equivalent; additional education or training is a plus.
- Proven experience in a sales or customer service role, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Knowledge of automotive services, terminology, and trends.
- Proficiency in using computer systems and software for documentation and communication.
- Positive attitude, customer-focused mindset, and willingness to go the extra mile.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility in work hours, including weekends and evenings.

**Salary**: AED3,000.00 per month

**Language**:

- Arabic (required)



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