Customer Success Manager

7 months ago


Dubai, United Arab Emirates JM Foods Full time

Join the dynamic team at JM Foods as our new Customer Success Manager, where you will play a pivotal role in enhancing our brand's relationship with its valued clients. Situated at the heart of our operations, this role is designed to bridge the gap between our products and the satisfaction of our customers, ensuring a seamless and enriching experience for them.

In this role, you will collaborate closely with our Sales, Marketing, Operations, and Finance teams to develop strategies that not only retain but also expand our customer base. You'll have ample opportunities for professional growth, working in an environment that values innovation and personal development.

As a Customer Success Manager, your main responsibilities will include overseeing customer accounts, identifying client needs, and ensuring they are met with unparalleled service. What makes this role unique is the chance to directly influence customer loyalty and satisfaction, shaping the future of JM Foods through strategic engagements and feedback implementation.

We are looking for someone passionate about delivering exceptional customer experiences and eager to grow within a forward-thinking company. If you are ready to make a significant impact and advance your career in a collaborative, inclusive setting, we would love to hear from you.

This role requires domain expertise, meaning only professionals working in the dynamic local HORECA market with demonstrable experience will be considered.
------
- Skills Required : Relationship Management - Retention Strategies - Conflict Resolution - Data Analysis - CRM Software Proficiency - Empathy - Communication Skills - Strategic Planning - Team Leadership - Product Knowledge

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a notice period to serve?
- Please share details of your last drawn salary and/or expectations.
- Please share a link to your LinkedIn profile.
- Do you have a valid UAE Visa? If yes, please confirm validity.
- Do you have current HORECA sales/support experience in UAE?

License/Certification:

- UAE Driving Licence (preferred)



  • Dubai, United Arab Emirates Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...


  • Dubai, United Arab Emirates Polaris Technology Full time

    **About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...


  • Dubai, United Arab Emirates GlobalData PLC Full time

    **Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...


  • Dubai, United Arab Emirates LogRhythm, Inc. Full time

    As part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...


  • Dubai, United Arab Emirates Clarivate Full time

    We are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...


  • Dubai, United Arab Emirates IFS Full time

    Company Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...


  • Dubai, United Arab Emirates Aulysius Full time

    About The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...


  • Dubai, United Arab Emirates NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Dubai, United Arab Emirates Forescout Technologies Inc. Full time

    **What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...


  • Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Build and maintain strong relationships with customers to ensure satisfaction and loyalty. - Serve as the primary point of contact for customer inquiries, issues, and escalations. - Understand customer needs and objectives and identify opportunities for value-added services. - Collaborate with sales, product, and support teams to...


  • Dubai, United Arab Emirates Global Payments, Inc. Full time

    Customer Success Manager Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence...


  • Dubai, United Arab Emirates ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Talent Pal. As a Customer Success Manager, you will be responsible for guiding clients to success by managing and updating their loyalty program.Key Responsibilities:Own the overall relationship with assigned clients and maintain a strong long-term relationship with...


  • Dubai, United Arab Emirates WEETAZ Full time

    Build and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...


  • Dubai, United Arab Emirates HRsimpli Full time

    Job description **Role overview: Customer Success Manager** **Make your mark, join the team?** Are you passionate about customer success and delight? Do you thrive on developing new business and cross sell opportunities? Do you have business support / business development experience, product management experience and are seeking your next career move in...


  • Dubai, United Arab Emirates Fliki.ai Full time

    At **Fliki**, we are a small, highly energetic team on a mission to revolutionize the way people create content. We are proud to have developed an **AI-based tool** that has already captured the hearts and minds of over **2.5 million users** worldwide. We are searching for a highly motivated and skilled **Customer Success Manager** with total work...


  • Dubai, United Arab Emirates London Stock Exchange Full time

    Customer Success Manager As a CSM, you will be responsible for encouraging relationships and being a trusted advisor to our customers who use our Commodities desktop solutions through the customer experience journey. As the owner of the Customer Succes Plan you'll visit customers and establish links with key collaborators and user community to ensure we are...


  • Dubai, United Arab Emirates Seclore Full time

    **Job Information**: Date Opened - 11/14/2024Job Type - Full timeIndustry - IT Product SoftwareCity - DubaiState/Province - DubaiCountry - United Arab EmiratesZip/Postal Code - 337-1500**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    We are seeking an organized and analytical Customer Success Manager to join our team at Precision Hire Solution. As a key member of our customer-facing team, you will be responsible for guiding clients to success by managing and updating their loyalty programs.Key Responsibilities:Customer Onboarding and Relationship Management:Own the overall relationship...


  • Dubai, United Arab Emirates BeforeHello Full time

    **What we offer**: - Full remote position; - Flexible schedule; - Competitive remuneration; - Extraordinary corporate events; - Attention to every employee; **Requirements**: - At least 2-5 years of relevant experience. - Ability to drive the entire cycle of the recruitment process; - Has good knowledge of CRM/help desk software project management...