Loyalty Manager

3 weeks ago


UAE, United Arab Emirates Majid Al Futtaim Full time

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

**Job Title**

Loyalty Manager | MAF Retail | UAE Head Office

**Role Summary**

The Loyalty Manager is responsible for implementing and optimizing the loyalty program within the assigned Country. The role holder is also responsible for handling operational issues of the existing loyalty programs within the country and supporting relevant initiatives.

**Role Profile**
- Support the development of compelling loyalty programs in collaboration with CORP HO for acquisition of new customers and retention of existing customers
- Manage the collection of research for the development of reward categories and levels designed and updated in accordance with customer needs
- Coordinate with customer intelligence function to understand key customer insights
- Collaborate with internal stakeholders to define the objectives of the loyalty programs based on understanding of consumer needs, competitive landscape, internal and external environment
- Negotiate with third-parties to bring the correct partnerships to the loyalty programme for effective and attractive retention mechanic on country level
- Develop reports on existing loyalty programs and implement necessary actions for improvement or discontinuation of programs
- Monitor the key performance indicators (KPIs) based on the program objectives for monitoring the progress of loyalty programs effectiveness
- Manage day-to-day operational and implementation activities that include but are not limited to resolving system or billing issues related to all customer loyalty initiatives
- Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
- Provide mentorship for the purpose of developing a continuous talent pipeline for key roles

**Requirements**:

- Bachelor’s degree in marketing, business administration or relevant
- 5+ years in a similar position
- 2+ years in retail business is preferred
- Strong analytical and technical skills
- Excellent organizational and time management skills

**What We Offer**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.


  • Head of Loyalty

    3 weeks ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Department Manager

    3 weeks ago


    UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE - nsuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - ssisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - nd to end store responsibility in absence of...


  • UAE, United Arab Emirates Fitness First UAE Full time

    Experience in effective negotiations, customer service and sales is a plus! **Role Overview & Eligibility Criteria**: **Administrative Skills**: Data analytics and preparing comprehensive reports, trackers and presentations Advanced MS Office (MS Excel/MS Word/Power Point) and Outlook is a must Meeting deadlines with attention to data...

  • Store Manager

    4 weeks ago


    UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE - chieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - mplement operating procedures at the store as per the company and Brand standards - romote the Loyalty Program of the company for maximizing loyalty and...


  • UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE - nsuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - ssisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - nd to end store responsibility in absence of...

  • Store Manager

    2 weeks ago


    UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE - chieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - mplement operating procedures at the store as per the company and Brand standards - romote the Loyalty Program of the company for maximizing loyalty and...


  • UAE, United Arab Emirates Apparel Group Full time

    6 verview W e are looking for an experienced and dedicated CRM Manager to join our team. The CRM Manager will work closely with various teams to strategize and implement effective communication strategies that increase customer retention, loyalty, and satisfaction. R esponsibilities: D - evelop and execute a comprehensive CRM strategy to enhance customer...

  • Assistant Manager

    6 days ago


    UAE, United Arab Emirates Landmark Digital UAE Full time

    . **Qualifications**: **Primary Location**: United Arab Emirates **Job**: Loyalty **Organization**: Landmark Digital UAE **Schedule label /الجدول الزمني**: Regular **Shift**: Standard **Job Type**: Full-time Day Job **Job Posting/نشر تسمية الوظيفة**: Feb 7, 2024, 9:22:47 AM

  • Assistant Manager

    3 months ago


    UAE, United Arab Emirates Talent Pal Full time

    P OSITION OBJECTIVE - The position is responsible to develop and implement the long and short-term marketing strategies of the brands assigned - esponsible for brand management, budget management, business development and people management K ey Responsibilities: - ork closely with the brands assigned and manage the marketing services function to support...


  • UAE, United Arab Emirates Skyline HR International Full time

    Key Responsibilities: Develop and implement comprehensive marketing plans to increase hotel occupancy rates, drive revenue growth, and improve brand recognition Collaborate with the sales team to develop and execute targeted sales and marketing campaigns Analyze market trends, consumer behavior, and competitor activities to identify opportunities for growth...


  • UAE, United Arab Emirates Landmark Digital UAE Full time

    Work closely with Partnerships Managers to retain and grow partnerships throughout MENA, across Loyalty, Gift Cards and Payments, and in line with the Partnerships Strategy and Account Management best practice Act as the liaison between the Partnerships team and territory Legal teams within the organization to manage all administrative aspects around...


  • UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 5 ANS DATE DE PUBLICATION - 13-FÉVR.2023 REFERENCE - CDC08006 POSITION **Role Mission** The Department Manager assists store management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience,...

  • Manager - Marketing

    3 months ago


    UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE T he position is responsible to assist Logistic Manager in all Phases. Coordinate and supervise all Logistic activities to support manufacture superior quality products in high standards of safe, smooth and efficient condition of the warehouse. K ey Responsibilities B rand Management - ntegrated communication strategy for enhancing...

  • Event Manager

    2 months ago


    UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 3 ANS DATE DE PUBLICATION - 12-MARS-2024 REFERENCE - CDC10194 POSITION Event Manager Within the Middle East HO, the Event Manager is the key position that needs to have a “can do” attitude to assist our organization in hosting events that enhance our organization’s image,...

  • Event Manager

    3 weeks ago


    UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 5 ANS DATE DE PUBLICATION - 23-FÉVR.2024 REFERENCE - CDC10083 POSITION Event Manager Within the Middle East HO, the Event Manager is the key position that needs to have a “can do” attitude to assist our organization in hosting events that enhance our organization’s image,...


  • UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 3 ANS DATE DE PUBLICATION - 13-FÉVR.2023 REFERENCE - CDC08007 POSITION The Department Manager assists store management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience, human resources...


  • UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS ABU DHABI RETAIL/MAGASIN MINIMUM 5 ANS DATE DE PUBLICATION - 13-AVR.2023 REFERENCE - CDC08381 POSTE **Objective**: The Department Manager assists store management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience, human...

  • Store Manager

    4 weeks ago


    UAE, United Arab Emirates Max UAE Full time

    A Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. **Key...

  • Team Manager

    3 weeks ago


    UAE, United Arab Emirates Tiffany & Co. Full time

    **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Avenues Store in Kuwait as a...

  • Junior Sales Advisor

    4 weeks ago


    UAE, United Arab Emirates Azadea Full time

    Junior Sales Advisor(Job Number: JUN000513) Description - Supports the team in after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image. - Greet customers and direct them to the experienced Sales Advisors to ensure that customer satisfaction. -...