Head of Loyalty

3 weeks ago


UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
This role purpose is to manage customer loyalty programs for the Aftersales in Al-Futtaim Automotive. The role will work closely with the all business units in the Automotive to develop, sustain, establish, and improve the Customer loyalty program and services. Role will support all Sales channels of Al Futtaim Automotive brands, Tier 2 and Body & Paint with a focus on increasing conversion, customer engagement and retention.

**What you will do**:

- Create an Al
- Futtaim automotive aftersales strategy for loyalty products and services
- Collate competition data and market trends from internal and external sources to influence strategic business decisions
- Implement and deliver products and service conversion with a focus on increasing conversion, customer engagement and retention
- Responsible for meeting the objectives and targets of each campaign and measure the impact of all Retention activities in the business case
- Develop value propositions for optimizing conversations and retargeting campaigns for new customers and reactivate lapsed customers
- Create a sustainable division wide aftersales service offering, e.g. service maintenance contracts, roadside assistance program.
- Coordinates Service offers with Sales, Aftersales, Insurance companies and Financial Services
- Align products and service pricing with the Pricing team
- Key resource for customer insight and behavioural trends, conducting regular “deep-dive” analysis to shed light on observed trends that may not be immediately understood
- Track customer issues through Inbound, outbound, and all customer touch points to ensure any customer issues that may result in inactivity are highlighted and resolved.
- Liaise with Call centre department to ensure execution excellence for all retention outbound campaigns/calls to drive KPI’s

**Required skills to be successful**:

- Expert knowledge and proven track record in creating and implementing loyalty products and services
- Experience in the automotive after-sales industry.
- Experience at an Origian Equipment supplier or Finance & Insurance industry of managing product portfolio or a major OES vendor
- Strong data analytical, evaluation and interpretation skills, including P&L

**About The Team**:

- The role reports to the General Manager - Aftersales.
- This position interfaces with various stakeholders including all Al Futtaim Automotive brands, Tier 2 and Body & Paint divisions.

**What Equips You For The Role**:

- Stakeholder management skills with the ability to communicate and interact with officials at all levels
- Strong communication and interpersonal skills able to drive best practices and productivity
- Ability to think out of box and design marketing and campaign management.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is A


  • Loyalty Manager

    3 weeks ago


    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...


  • UAE, United Arab Emirates Fitness First UAE Full time

    Experience in effective negotiations, customer service and sales is a plus! **Role Overview & Eligibility Criteria**: **Administrative Skills**: Data analytics and preparing comprehensive reports, trackers and presentations Advanced MS Office (MS Excel/MS Word/Power Point) and Outlook is a must Meeting deadlines with attention to data...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    **The VISS Group of Schools is seeking Assistant Heads to join our leadership team at our new Premium International Baccalaureate PYP/ Australian curriculum school opening in September 2023,** **located in a new world-class facility at Tilal City, Sharjah.** Partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah,...


  • UAE, United Arab Emirates Hilton Full time

    A Group, Conference and Events (GCandE) Sales Agent will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. **What will I be doing?** SALES AGENT (GC&E) (reporting to Head of Sales) Position Purpose To a) provide Sales Administration Support to the Head of Sales and...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    We are seeking an experienced secondary school teacher with possibility of Faculty Head for an International IBDP/ Australian curriculum school located in Sharjah **_ About us_**: Partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah, Dr Sheikh Sultan bin Muhammad Al Qasimi and in collaboration with the...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    We are seeking an experienced secondary school teacher with possibility of Faculty Head for an International IBDP/ Australian curriculum school located in Sharjah **_ About us_**: Partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah, Dr Sheikh Sultan bin Muhammad Al Qasimi and in collaboration with the...


  • UAE, United Arab Emirates Glanbia Performance Nutrition Full time

    Head of Marketing - META Glanbia Join this dynamic team focused on delivering better nutrition for every step of life’s journey Glanbia is a leading global performance nutrition and ingredients group with leading market positions in cheese, whey proteins, sports nutrition and micronutrient premixes and our brands Optimum Nutrition and BSN are two of the...


  • UAE, United Arab Emirates Glanbia Performance Nutrition Full time

    Head of Marketing - META Glanbia Join this dynamic team focused on delivering better nutrition for every step of life’s journey Glanbia is a leading global performance nutrition and ingredients group with leading market positions in cheese, whey proteins, sports nutrition and micronutrient premixes and our brands Optimum Nutrition and BSN are two of the...


  • UAE, United Arab Emirates The School of Research Science - SRS Dubai Full time

    SRS is an outstanding BSO approved international school that provides a high quality education, meeting the needs of a diverse range of students. We deliver the British National and American Curriculum to an increasing population of 4000 plus students from FS to Year 13, leading to GCSE, IGCSE and AS/A2 qualifications. We are looking to appoint for August...

  • Deputy Head Teacher

    4 weeks ago


    UAE, United Arab Emirates The School of Research Science - SRS Dubai Full time

    SRS is an outstanding BSO approved international school that provides a high quality education, meeting the needs of a diverse range of students. We deliver the British National and American Curriculum to an increasing population of 4000 plus students from FS to Year 13, leading to GCSE, IGCSE and AS/A2 qualifications. We are looking to appoint for August...


  • UAE, United Arab Emirates The School of Research Science - SRS Dubai Full time

    We are looking to appoint for August 2024 innovative, strong, hardworking and talented Primary Assistant Head Teacher to lead on raising achievement and coaching to support improved teaching and learning. Leadership and management experience of KS1 would be desirable. The successful applicant will work in collaboration with the Primary Senior Management...


  • UAE, United Arab Emirates Malabar Institute of Medical Sciences Full time

    **Duties and responsibilities: **Knowledge on unit layout, number of patients, types of patients and their requirements. Recognize the complications and handle emergencies during the course of treatment. Assist RN in providing nursing care to all patients Provide personal hygiene to the patient. Assist RN in the nutritional and elimination needs of the...


  • UAE, United Arab Emirates Talent Pal Full time

    **DESCRIPTION**: **Job Purpose**: The role spans many activities from strategic to tactical and provides important cross-functional leadership — most notably between frontline, marketing and support teams. Strategy. The role is responsible for setting a Liabilities product vision and strategy **Principal Accountabilities**: **Revenue**:Responsibility...


  • UAE, United Arab Emirates Talent Pal Full time

    **DESCRIPTION**: **Job Purpose**: Prepare and execute secured assets strategy for PBG with focus on balance sheet and revenue growth by effectively developing and rolling out secured products and effective management secured assets portfolio **Principal Accountabilities**: **Revenue**: Responsible for P&L of the product/segment and ensuring CBD remains...

  • Marketing Executive

    3 weeks ago


    UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE - he position is responsible to develop and implement the long and short-term marketing strategies of the brands assigned. - esponsible for brand management, budget management, business development and people management. K ey Responsibilities: - ork closely with the brands assigned and manage the marketing services function to support...

  • Head of Mathematics

    1 week ago


    UAE, United Arab Emirates Kent College Dubai Full time

    Kent College Dubai Kent College Dubai (KCD) opened its doors in August 2016, and in a very short space of time has established itself as a successful community-centred school that is inclusive and aspiring. The school takes pupils from ages 3-18, and is located in the Nad al Sheba district of Dubai. We are closely tied to our sister school Kent College...


  • UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Manager - Marketing

    3 months ago


    UAE, United Arab Emirates Apparel Group Full time

    P OSITION OBJECTIVE T he position is responsible to assist Logistic Manager in all Phases. Coordinate and supervise all Logistic activities to support manufacture superior quality products in high standards of safe, smooth and efficient condition of the warehouse. K ey Responsibilities B rand Management - ntegrated communication strategy for enhancing...


  • UAE, United Arab Emirates Al-Futtaim Full time

    By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. **Job description** This role specializes in Medical Insurance. The primary responsibility will be to foster and maintain strong relationships with brokers, ensuring exceptional...


  • UAE, United Arab Emirates Victoria International School of Sharjah Full time

    **Australian Curriculum and IBDP** The VISS Group of Schools is seeking an Leading Teachers to join the leadership team at VISS Al Tawuun Campus VISS is an Australian curriculum school partnering with the government of Sharjah, under the direction of His Highness the Ruler of Sharjah, Dr Sheikh Sultan bin Muhammad Al Qasimi, and in collaboration with the...