Project Mgmt. Lead Itsm
2 days ago
**Project Mgmt. Lead ITSM**
**Key Focus**: ITOM, ITSM, incident management, ITIL Service roadmap
To plan, direct, and co-ordinate a cross-functional team's activities to manage and implement program and/or interrelated projects from contract/proposal initiation to final operational stage
**Day to Day Operations**
- Determines, monitors, and reviews all project economics to include costs, operational budgets, staffing requirements, resources, and risk for medium to large projects
- Leads the project team in determining client requirements and translating requirements into operational plans. Identifies and assembles the appropriate blend of resources to meet project and requirements
- Plans, schedules, monitors, and reports on activities related to the project. Develops project control and reporting procedures and manages changes in operational plan
- Undertakes status review meetings among project team members and clients
- Works with management on project proposals, bids, contracts, estimates, and schedules
- Coaches and advises team members to accomplish project goals, to meet established schedules, and resolve technical/operational issues
- Develops, proposes, and negotiates project proposals, quotations, and add-ons to leadership and the client
- Integrates and uses project management methodologies. Creates communication plans, ensuring that appropriate information is exchanged among key stakeholders
**Financial/ Sales**
- Ensure variance between forecast and actual budget as per the target.
- Achieve a minimum of recoverability as per target.
- Support Invoicing activity
- Use cost estimating tools and techniques, project plan documentation, and resource estimates to develop a quantitative estimate of project costs
- Identify various costing alternatives. Develop cost management plan describing how cost variances will be managed
- Document all assumptions and constraints regarding costs. Compare project cost calculations with original estimates. Ensure that costs align with contractual agreements
- Consider impact/effects of identified risks on schedule, budget, and quality
**Quality Control**
- Develop quality management and assurance plan. Establish operational definitions and quality measures.
- Monitor results and ensures implementation of corrective action
- Adhere to PMO guidelines, utilises PMO templates, adheres to PMO reporting requirements, attends audit meetings and rectifies non compliances
**Operational**
- Increase client satisfaction level with project management services.
- Ensure that Injazat Operational Readiness Process is adhered too.
- Ensure High Quality Project Delivery on time and within budget
- Reduce and Mitigate Programme and/or Project Risk, measured by # issues not considered as initial risks.
- Comply to the Projects Audit and achieve
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