Lead IT Infrastructure Analyst
5 days ago
Make a difference every day
The Job Opportunity
Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with government and semi-government entities and what we continue to achieve together.
To support Serco’s continuous growth, our team at Zayed University is looking for a Lead IT Infrastructure Analyst who will provide highly effective and cohesive technical support and timely delivery of operations and projects, including planned reactive and preventative maintenance, fault diagnosis and remedial repairs using a set of well-defined best practices based on internationally recognized frameworks on all defined Contact Centre systems and service deliverables, including associated equipment with implementation of correlated projects for the Contact Centre infrastructure hosted at the University.
In the Middle East, we employ more than 5,500 people across four countries including the United Arab Emirates, the Kingdom of Saudi Arabia, Qatar and Iraq. Our employees remain our greatest asset.
Key accountabilities
Lead the development, implementation, sustainability and continuous improvement in IT Service Management process; as well as establishing measuring and reporting metrics on key performance indicator related to services, processes, operations and delivery.
Provide all levels of support to Central Helpdesk for its IT Infrastructure.
Contribute directly to the Central Helpdesk’s strategy, development and quality of IT Service Management and the company’s service delivery capability. Instill service orientation and ITSM awareness.
Excellent interpersonal and communication skills and confident in communicating with people across all levels within the company.
Ability to work well under pressure and meet deadlines on assigned projects.
Attention to detail and willingness to learn.
Ability to handle confidential information in strict confidence.
Specific requirements
Degree in Information Technology / Computer Engineering / Computer Science or equivalent experience.
CISM & CompTIA Security+ security certifications are highly preferred.
Experience with Hyper-Converged Infrastructure (HCI) and architecture (Nutanix, VMware etc.)
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
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