IT Help Desk Coordinator

3 weeks ago


Abu Dhabi, United Arab Emirates Brainstorm Human Resources Consultants Full time

A leading logistics company in Abu Dhabi is looking for an IT Help Desk Coordinator.

**JOB PURPOSE**
- Responds to users requests for information and assists in problem resolution.
- Maintains contact with users on operational and production problems.
- Perform problem tracking and initiate escalation procedures as required
- Ensure that all problems are logged
- Prioritize problems
- Checks quality and distributes reports requested by users for on-site and remote users.
- Assists systems and programming personnel, as requested.
- Logs documents and maintains history records on Information Technology production problems.
- Initiates corrective action or carries out instructions to resolve system problems on production jobs.
- Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
- Strives to learn the job functions of the position’s immediate superior as well as peer level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency or business necessity.
- Fulfils departmental requirements in terms of providing administrative notification during periods of illness, vacation, or education.
- Develops and maintains service level agreements with the various user departments and the “Company” business units.
- Performs at or above the “Company’s” Information Technology performance standards.
- Carry out any other related tasks as may be required.

**QUALIFICATIONS & EXPERIENCE**
- Bachelor’s degree in computer Engineer / or Computer Science
- Minimum 1-2 Years UAE Experience is required
- Strong excel skills, understanding of computerized accounting preferably ERP systems.

**COMPETENCIES**
- Strong interpersonal and communication skills
- Knowledge of Help Desk management system is an advantage.
- Knowledge of all “Company’s” hardware and software in use.
- Ability to operate computer and peripheral equipment.

Pay: AED3,000.00 - AED3,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- IT Help Desk Coordinator: 3 years (required)
- IT Help Desk Coordinator in UAE: 2 years (required)
- ERP system: 2 years (required)
- hardware and software installations: 2 years (required)



  • Abu Dhabi, United Arab Emirates Joy Lifestyle Flower Full time

    JoyLifestyle Flower & Cake Shop is seeking a Front Desk Service Coordinator responsible for front desk cash handling and customer communication. Key responsibilities include: - Handling front desk payments and order transactions. - Communicating with customers in a friendly and professional manner, addressing inquiries. - Proficient in spoken Arabic and...


  • Abu Dhabi, United Arab Emirates Basatin Landscaping SPLLC Full time

    Coordinate and work with theproject management team to resolve project issues to ensure thedelivery/completion of the projectwork.Monitor project progress and addresspotential issues.Measure and report on projectperformance; Prepare and provide documentation to internal teamsand key stakeholders;Identify and initiaterequired reporting modifications for a...


  • Abu Dhabi, United Arab Emirates Basatin Landscaping SPLLC Full time

    Coordinate and work with the project management team to resolve project issues to ensure the delivery/completion of the project work.Monitor project progress and address potential issues.Measure and report on project performance; Prepare and provide documentation to internal teams and key stakeholders;Identify and initiate required reporting modifications...


  • Abu Dhabi, United Arab Emirates ParamInfo Full time

    Job description :At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.Able to demonstrate their writing skills which will...

  • Front Desk Officer

    4 weeks ago


    Abu Dhabi, United Arab Emirates Events Melodica DMCC Full time

    **About Melodica Music Academy**: Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent. Our mission is to inspire the world through the power of music, and we are currently seeking a Senior...


  • Abu Dhabi, United Arab Emirates VENTURE PLUS CONSULTANCY SERVICES LLC Full time

    **Job Requirements**: - Bachelor’s Degree level education. - Good Communication Skills. - Minimum 2 years working experience in a Facility Management Company. - Good Knowledge on MEP, ELV Activities. - Strong Interpersonal skills, initiative, analytical thinking, decision-making and leadership abilities. - Perfect command of spoken and written...


  • Abu Dhabi, United Arab Emirates Help AG Full time

    Help AG is seeking for a highly skilled and experienced MSS - Service Delivery Manager who will play a critical role in ensuring the efficient and effective delivery of our cybersecurity services to our clients. The individual will be responsible for managing service delivery processes, leading a team of cybersecurity professionals, and maintaining strong...


  • Abu Dhabi, United Arab Emirates Help AG Full time

    Help AG is looking for a dynamic Cybersecurity Architect. He will be responsible for designing and implementing secure information technology (IT) solutions within an organization/project. The primary objective is to safeguard the organization's/projects digital assets, systems, and data from cyber threats and ensure the confidentiality, integrity, and...


  • Abu Dhabi, United Arab Emirates EC GROUP Full time

    We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. **What does a Receptionist do?** As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome...

  • Admin Coordinator

    4 weeks ago


    Abu Dhabi, United Arab Emirates Taqeef Full time

    To be considered for this role you must have excellent organisational, follow up and attention to detail skills. Proficiency in English is a must. **Key Accountabilities**: - Perform front desk reception duties and attend phone calls professionally. - Meet and greet customers and ensure a high level of hospitality. - Maintain a neat reception area as per...

  • Helpdesk Operator

    3 weeks ago


    Abu Dhabi, United Arab Emirates Six Marine W.L.L. Full time

    Job DescriptionTelephone Handling & Help Desk (CAFM)Answer inbound calls and log them on CAFM.Make outbound calls to process customer complaints.Maintain helpdesk-related documents.Ensure smooth coordination between help desk and operations.Maintain knowledge of helpdesk policies and procedures.Achieve key performance indicators (KPIs) and support team...

  • Front Desk Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24068601 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Front Desk Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24015930 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...


  • Abu Dhabi, United Arab Emirates Emirates Electrical & Instrumentation Company Full time

    Provide day to day operational support at Front Desk reception, answer incoming phone calls, greet visitors, guests and attend them, manage visitors access cards.Manage conference rooms bookings, send hotel booking requests, coordinate with agency for tourist visas, tickets reservations & bookings.Coordinate and check stationary items and raise purchase...

  • Admin Assistant

    4 weeks ago


    Abu Dhabi, United Arab Emirates PINK CAMEL RECRUITMENT Full time

    Job Summary• Helping to ensure the check-in, laundry and cleaning services are delivered on time and with a high quality• Connecting with guests before, during and after their stay over the phone and email to ensure their satisfaction• Front desk (receptionist), answering phone calls and manage some lead interested to rent our apartments• Helping our...

  • Front Desk Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Accor- North & Central America Full time

    Ensure service standards are metand exceeded (rooming the guest, anticipatingguest needs, up selling andcross-selling) and actively seeking feedback andfollowup on Guest commentsOverseeing the Group and Conventionsfrom a Front Office perspective from the pre-convention to post-conventionstage Participates andassists with rooms inventory, Yield and...

  • Front Desk Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Accor- North & Central America Full time

    Ensure service standards are met and exceeded (rooming the guest, anticipating guest needs, up selling and cross-selling) and actively seeking feedback and followup on Guest comments Overseeing the Group and Conventions from a Front Office perspective from the pre- convention to post-convention stage Participates and assists with rooms inventory, Yield and...


  • Abu Dhabi, United Arab Emirates Help AG Full time

    Have a full understanding of the scope of delivery as per the contract and proposal with regards to the customer.Identify all contractual KPI and coordinate measurement of the same, internal and to the customer.Raise any potential gaps / issues to management before the customer raises it.Meetings with clients minimum monthly and on a quarterly basis with...


  • abu dhabi, United Arab Emirates Help AG Full time

    Senior Engineer, OT Cybersecurity provides technical support, administration, and maintenance necessary for OT Cybersecurity Services for Company’s Operational Technology (OT) and OT-IT integration. Senior engineer, OT cybersecurity will play a key role designing, operating, and maintaining cybersecurity infrastructure and OT Cybersecurity controls based...


  • abu dhabi, United Arab Emirates Help AG Full time

    Have a full understanding of the scope of delivery as per the contract and proposal with regards to the customer.Identify all contractual KPI and coordinate measurement of the same, internal and to the customer.Raise any potential gaps / issues to management before the customer raises it.Meetings with clients minimum monthly and on a quarterly basis with...