Front Desk Manager

1 week ago


Abu Dhabi, United Arab Emirates Accor- North & Central America Full time
  • Ensure service standards are met and exceeded (rooming the guest, anticipating

guest needs, up selling and cross-selling) and actively seeking feedback and follow

up on Guest comments

  • Overseeing the Group and Conventions from a Front Office perspective from the pre-

convention to post-convention stage

  • Participates and assists with rooms inventory, Yield and Revenue Management

including setting daily sell strategies, rates and price points;

  • Facilitates communication between essential departments (Housekeeping, Guest Services, Reservations) to guarantee a smooth arrival and departure experience.
  • Coordinate with VIP guests and individuals requiring special attention, including arranging personalized meet and greet services.
  • Knowledge of function bookings and their effect on lobby and public areas
  • Duties as assigned by Director, Front Office and Assistant Director, Front Office
  • Actively seeks feedback and following up on Guests comments
  • Develops and implements new systems and standards

Qualifications

  • Solid knowledge of Front Office Procedures.
  • Knowledge of Opera, Microsoft Office and Windows .
  • Minimum of two years previous Front Desk Manager experience.
  • Highly organized, career and result oriented with the ability to be flexible with hours,

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