Service Support Manager

2 weeks ago


Abu Dhabi, United Arab Emirates Emirates NBD Full time

Daily, weekly and monthly branch monitoring of these various rating and achieve superior customer Xperience in the branches.
- Monthly Capacity planning of Teller and CSE transactions and highlighting the required staff numbers.
Controlling quality of documentation tracked by the branches to ensure customer TAT.
- Ensure customer requests and complaints are resolved within stipulated turnaround times (TAT); manage and resolve customer escalations and providing necessary support.
- Foster and contribute personally to the achievement of a flow of improvements to processes and procedures in order to enhance productivity, operating efficiencies and customer experience
- Propose, plan, manage/ support and implement projects aimed at improving service quality in order to deliver results as per the business case
- Manage, motivate and coach the Service Support team to achieve desired levels of service quality in their respective regions and their own development



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