Customer Satisfaction Officer

6 days ago


Abu Dhabi, United Arab Emirates Five Continents Technical & Industrial Services Est. Full time

**Role Objective**

Tracking and follow up on complaints raised by customers and coordinate with all relevant parties in order to provide positive feedback to the customer and resolving their complaints in a timely manner.

**Key Responsibilities/Accountabilities**
- Execute all assigned tasks and to ensure that these are executed efficiently, accurately and in a timely manner
- Report on the overall performance and work progress of tasks assigned
- Execute all customer facing transactions in line with the company customer strategy resulting in higher satisfaction and timely delivery of services
- Address customer needs, problems and requests in a timely manner
- Ensure the delivery of a world-class customer experience
- Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
- Provide effective suggestions and solutions to solve customer problems, and identifies solutions where possible with cooperation with the Section Manager.
- Review and analyse customer suggestions on regard of business process and ensure possible implement it, and report it high management.
- Answer customers’ phone calls and provide assistance if needed and direct the customer to the concerned sections.
- Follow and ensure that complains are updated in a timely manner on the progress of their Complains, and the decision or action has been taken.
- Coordinate with the Corporate Communication & Legal offices for details of publications and articles containing complains to ensure responses to the same.
- Ensure communication and coordination with other departments in order to follow up on customer feedback and complaints.
- Ensure that the Complaint Handling Procedures and objectives are well established within the the company with full support and assistance of the department.
- Implement the company IMS policy, objectives and programs.
- Cooperate with other colleagues whenever needed and assure that all colleagues are informed to ensure better outcome of solving complains.

**Qualifications/Requirements**
- Bachelor's (preferred)
- Utility Sector: 5 years (preferred)
- Complaints Management/Handling: 5 years (preferred)
- Occupational Safety and Health (PPE): 5 years (preferred)
- Emergency and Evacuation Procedures: 5 years (preferred)

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Satisfaction Officer (Utility Sector): 5 years (preferred)
- Complaints Management/Handling: 5 years (preferred)



  • Abu Dhabi, United Arab Emirates Al Tawakkal Group Full time

    Al Tawakkal Group is seeking a skilled **Customer Relations Officer (CRO)** to join our team and serve as the key contact for our customers. The CRO will be responsible for managing customer interactions, resolving queries, and enhancing client satisfaction through effective communication and relationship-building. This role requires a customer-centric...


  • Abu Dhabi, United Arab Emirates YOSH Full time

    We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Officer. This role is pivotal in providing top-notch support and service excellence to our esteemed clientele. **Key Responsibilities**: - Provide accurate information regarding our products and services. - Resolve customer issues promptly and efficiently,...


  • Abu Dhabi, United Arab Emirates Talent Pal Full time

    We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Officer. This role is pivotal in providing top-notch support and service excellence to our esteemed clientele. **Key Responsibilities**: - Provide accurate information regarding our products and services. - Resolve customer issues promptly and efficiently,...


  • Abu Dhabi, United Arab Emirates Delma Exchange Full time

    **Job Objective**: **Job’s Duties and Responsibilities**: - Offer reliable and up-to-date information about our products, services, and platform to customers, ensuring they have a clear understanding. - Proficiently use essential tools to organize, maintain, and document customer interactions, ensuring efficient record-keeping and follow-up. - Initiate...


  • Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis To support and troubleshoot customer problems through Help Desk functions. To deliver, evaluate and review training programmes for customers across the Amadeus network. Accountabilities - Conduct classroom and on-site training on all Amadeus related products - Prepare and update documentation to enable and ensure agents fully use the Amadeus...

  • Customer Service

    2 weeks ago


    Abu Dhabi, United Arab Emirates Royal Spirit General Trading LLC Full time

    **Job Posting: Customer Care Executive (Female)** **Company**: Royal Spirit **Industry**: Alcoholic Beverage **Key Responsibilities**: - Provide detailed information about our products, including types, flavors, and recommendations based on customer preferences. - Handle and resolve customer complaints with professionalism and empathy. - Maintain customer...


  • Abu Dhabi, United Arab Emirates Qqada Full time

    **Responsibilities**: - Provide accurate information about products, services, and company policies. - Resolve customer complaints and issues in a timely and professional manner. - Process orders, returns, and exchanges as needed. - Maintain detailed records of customer interactions and transactions. - Collaborate with other departments to resolve complex...


  • Abu Dhabi, United Arab Emirates Caliberly Full time

    We are looking for a proactive Customer Support Executive to join our team in Dubai. This role involves managing customer inquiries, resolving issues, and providing exceptional service. The ideal candidate is an experienced professional with excellent communication skills in English and a commitment to ensuring a positive customer experience. Key...


  • Abu Dhabi, United Arab Emirates AG Services LLC Full time

    **Description**: Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: - Supervise day-to-day operations in the customer service department. - Respond to customer service issues on time. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet...


  • Abu Dhabi, United Arab Emirates AG Services LLC Full time

    **Description**: Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: - Supervise day-to-day operations in the customer service department. - Create effective customer service procedures, policies, and standards. - Respond to customer service issues on time. - Develop customer satisfaction goals and coordinate with the team to meet...

  • Facilities Officer

    7 months ago


    Abu Dhabi, United Arab Emirates GAL Full time

    Overview Facilities Officer is responsible for the management of facilities in the assigned work location in accordance with contract agreement & customer satisfaction. Also will be responsible for: 1. Monitor Soft services activities such as Housekeeping, General waste disposal, Pantry and Drinking water supplies, Pest control etc. 2. Arrange for regular...


  • Abu Dhabi, United Arab Emirates The Muse boutique Spa Full time

    Urgent hiring for Customer Relations Officer with experience in handling client complaints and in beauty industry specifically in Spa. Send your CV. Only shorlisted will be contacted.


  • Abu Dhabi, United Arab Emirates Cinemacity Full time

    We are looking for Emirati females to join our team as Customer Service Officers. Well-spoken in English and with previous customer service experience. Job Location: Al Qana, Abu Dhabi Work Schedule: Shifting **Salary**: From AED5,000.00 per month Application Question(s): - Are you Emirati-Female? - Are you willing to work full time? - Are you...


  • Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Customer Relationship Officer **Role **:Customer Relationship Officer **Location**: Abu Dhabi **Role Purpose**: Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in...


  • Abu Dhabi, United Arab Emirates SSG Group Full time

    We are seeking a Customer Relations Officer to join our team and support our daily office and administration procedures. You will act as an initial point of contact for all new employees and consultants arriving in the UAE. Main duties include providing administrative support including pick up and welcome, co-ordinating visas, security passes and supporting...


  • Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Relationship Officer **Role: Customer Relationship Officer** **Location: Abu Dhabi** **Role Purpose**: - Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational...


  • Abu Dhabi, United Arab Emirates Global Project Services AG Full time

    Shipping and Customs OfficerCompany: Saipem Project: Hail and Ghasha Location: UAE Job Title: Shipping and Customs Officer About us: Saipem is a global leader in engineering, procurement, construction, and installation services for the energy industry. With a strong track record of successful projects and a commitment to excellence, we strive to deliver...


  • Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Relationship Officer **Role**:Customer Relationship Officer **Location**:Abu Dhabi **Role Purpose**: Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service...


  • Abu Dhabi, United Arab Emirates G42 Full time

    Overview: As a Manager - Customer Success, you will play a critical role in driving client satisfaction and ensuring the successful delivery and adoption of Inception's AI solutions. This role emphasizes client management, solution delivery, and continuous engagement with our partners to enhance their experience and maximize the value of our products. You...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    **Administrative activities: General - Makes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each...