Customer Service Supervisor
3 weeks ago
**Description**:
Hiring a Customer Service Supervisor for Abu Dhabi.
Key Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues on time.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Assess service statistics and prepare detailed reports on your findings.
Key Requirements:
- Bachelor’s degree.
- Proven experience as Customer service Supervisor.
- Excellent leadership and interpersonal skills.
- Outstanding written and verbal communication skills.
- Proficiency in Microsoft Office and customer service software.
- Able to prioritize and delegate tasks.
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