Call Centre Executive
1 month ago
**Key Responsibilities**:
- Handle incoming calls and customer inquiries professionally and efficiently.
- Provide accurate information about products and services to customers.
- Coordinate with various departments to resolve customer issues and ensure timely follow-up.
- Maintain accurate records of customer interactions and transactions.
- Assist in administrative tasks such as data entry, filing, and document management.
- Ensure that customer queries are addressed and resolved in a timely manner.
- Collaborate with the team to meet performance targets and improve customer satisfaction.
**Skills & Qualifications**:
- Previous experience in a call center or customer service role is a plus.
- Strong administrative and coordination skills.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Proficient in MS Office (Excel, Word, etc.).
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and in a fast-paced environment.
- Positive attitude with a customer-centric approach.
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