Mgr-restaurant
2 weeks ago
**Additional Information**
**Job Number**24220087
**Job Category**Food and Beverage & Culinary
**Location**Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**职位概述**
责任领域包括餐厅/酒吧和客房服务(如适用)。监督日常餐厅运营,协助食谱制订,维护卫生标准,并在就餐高峰时段协助服务员和待客师清洁地板。努力不断提高客人和员工的满意度,并最大限度地提高责任领域的财务业绩。确定实现目标所需的培训,然后执行计划。
**求职者个人资料**
**教育和经验要求**
- 高中文凭或高中同等学历 (GED);4 年餐饮、厨房或相关专业领域工作经验。
或者
- 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年餐饮、厨房或相关专业领域工作经验。
**核心工作活动**
**管理日常运营**
- 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。
- 维护餐厅、酒吧/酒廊和客房服务区的服务和卫生标准。
- 审核人员编制,确保宾客服务、运营需求和财务目标均得以满足。
**领导餐饮团队**
- 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。
- 鼓励和建立团队成员之间的相互信任、尊重和合作。
- 树立榜样,示范适当的行为。
- 识别他人的发展需求,并指导、辅导或以其他方式帮助他人提升知识或技能。
- 制定具体的目标和计划,以便优先考虑、组织和完成工作。
- 确保并保持员工的工作效率水平。
- 提供领导力、愿景和指示,以高效和有效的方式将部门目标集中在一起并优先予以考虑。
- 通过培训、监督、跟进和实施管理,确保遵守所有餐饮政策、标准和程序。
- 确保遵守所有适用的法律法规。
- 确保符合食品处理和卫生标准。
- 确保员工了解当地、州和联邦酒类法律。
- 与员工建立和保持开放的协作关系,并确保员工在团队内部也这样做。
- 制定指导方针,让员工了解有关期望和因素。
- 根据当地法律监督酒类饮品服务。
**确保卓越的客户服务**
- 提供超越预期的服务,实现客户满意并保留客人。
- 通过沟通和协助个人了解客人需求,并在需要时提供指导、反馈和个人辅导,改善服务质量。
- 管理日常运营,确保质量和标准,且每天满足客户的期望。
- 表现出宾客接待方面的领导力,体现卓越的客户服务,并为客户关系营造积极的氛围。
- 授权员工提供卓越的客户服务。
- 作为餐厅宾客服务的榜样,树立卓越客户服务的典范,并为客人关系营造积极的氛围。
- 处理客人的问题和投诉。
- 在客人用餐期间或离店时,与客人进行非正式会面,以获得有关餐饮质量、服务水平和总体满意度的反馈。
- 确保采取纠正措施,不断改善服务成效。
- 将客人满意度作为部门会议的组成部分,并专注于持续改进。
- 管理网点的服务交付,确保从进店到离店期间的优质服务(例如,待客师的问候、订单处理和餐饮交付的速度、特殊要求的履行、收款和邀请再次光临)。
**管理和开展**人力资源活动**
- 为下属提供指导和指示,包括设定绩效标准和监督绩效。
- 识别他人的教育需求,开发正式的教育或培训项目或课程,并教导或指导他人。
- 确保员工受到公平、公正的对待。努力提高员工留任率。
- 确保员工接受持续培训以了解客人的期望。
- 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。
- 努力改善服务表现。
- 确保在各责任领域中获得认可。
**其他责任**
- 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。
- 分析信息和评估结果,以选择最佳解决方案并解决问题。
- 在用餐期间和高需求时段协助服务员和待客师清洁地板。
- 认可优质的产品和展示。
- 在助理餐厅经理缺勤的情况下,监督日常轮班工作。
- 监督部门的财务方面,包括采购和发票付款。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_
宝格丽酒店及度假酒店是万豪国际集团与珠宝及奢侈品品牌宝格丽联手推出的豪华精选酒店品牌,遍布全球主要大都会城市和豪华度假胜地。欢迎有志之士加入我们的团队,传达宝格丽品牌的精彩故事、永恒魅力和伟大传承。加入宝格丽酒店及度假酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。
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