Executive - Resolution Support
4 months ago
Serve as the primary point of contact for all tenants, developing and maintaining strong, positive relationships.
- Address and resolve tenant complaints promptly and effectively, ensuring high levels of tenant satisfaction.
- Proactively engage with tenants through regular communication and outreach to understand their needs and anticipate potential issues.
- Coordinate with internal departments to manage and resolve tenant issues effectively.
- Collect and analyze tenant feedback to identify trends and areas for improvement.
- Maintain detailed records of tenant interactions and complaints for reporting to management.
- Ensure that tenant issues are resolved in compliance with company policies and procedures.
- Provide tenants with information about market policies, services, and facilities.
- Assist in developing and implementing strategies to improve tenant satisfaction and retention.
- Prepare and present regular reports on tenant satisfaction and resolution activities to management.
- Stay updated on industry trends and best practices in tenant relations and resolution.
- Participate in tenant meetings and events to foster a strong sense of community and collaboration.
LI-JS4
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Office Manager
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Customer Support Executive
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