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Telephone Operator

3 months ago

Ajman, United Arab Emirates Ajman Hotel Full time

At Ajman Hotel managed by Blazon Hotels, we focus on attracting and retaining people with a strong sense of leadership and passion. We are dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us, and we always provide opportunities to help them further develop their skills, their goals, and their long-term career success.

**Position: Telephone Operator**

**Location: Ajman**

**Key Responsibilities**:

- The telephone system is always well maintained.
- Telephone lists are up to date.
- All administrational tasks are handled in a timely manner.
- All hotel standards are followed.

**MAIN RESPONSIBILITIES**
- Answer all incoming calls; connect them to the appropriate extension in an efficient, friendly and caring manner according to the company standards.
- Write down messages accurately for our guests and deliver messages in a timely manner.
- Handle guests' requests for DND (Do Not Disturb) and confidential status.
- Handle personal wakeup call requests for guests according to the hotel standards and automatic wakeup call requests for group guests.
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
- Preparation of the guest’s correspondences including HB, AI, Guest service guide and etc.
- Enter CID as per UAE ministry requirements.
- Coverage of Kid’s Club during the absence of Kid’s Club Coordinator.
- Ensure proper and detailed internal communication for all required information.
- In case of emergency, handles all communications for the hotel whilst serving as the communication center.
- Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
- Maintain the neatness of their working area at all time.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

**Benefits**:Employment Visa, Service Charge, Flight Ticket, Insurance, Accommodation, and Free Duty Meals and Transportation.

**Experience**:

- Telephone Operator: 2 years (required)