Receptionist / Onboarding Above Market Rate Salary
8 months ago
**Receptionist / Client Onboarding | Dubai | Full Time | Above Market Rate Salary +Bonuses | Dependent On Experience**
A fantastic opportunity has arisen for a highly proficient Receptionist / Onboarding Representative with outstanding customer service skills and the hunger to progress rapidly. You will join our multi-asset retail and institutional Financial brokerage company conceived by a group of enthusiastic and passionate fund managers to empower the new age of traders and investors with the best-in-class technology and powerful platforms. You will be situated in a Modern High rise office complex with ease of access to dining, gym and pool area.
**Key Responsibilities**:
- You must hold genuine pride in your appearance with the ability with a high level of client satisfaction
- Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times
- Identify the needs of the client by asking questions and appoint requested services.
- Handle client questions and concerns effectively and with empathy
- Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary
- Diary Management of Executives
- Provide efficient and courteous handling of telephone calls
- Must Hold an Excellent, clear and concise telephone manner
- Record details accurately and clearly
- Provide administrative support
- Advise clients accordingly from a general perspective
- Uphold municipality standards of hygiene, policies, and procedures
- Build relationships with clients and ensure all technical service is recorded for future reference
- Encourage and inform clients of new trends focusing on upgrading appointments
- Manage client retention with Book Back process
- Encourage client referrals to achieve a full day column in line with working days and productivity growth
- Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand
- Perform prep and cleaning of the reception area during working hours to ensure a comfortable environment for the waiting client
- Report to management any concerns in connection with the departments and/or client issues requiring attention
- Attend planned trainings as necessary to update skills
- Update by self
- learning to be confident within the role
- Guide and supervise new reception staff as needed to support the department.
- Inform manager of depleting stocks
- Perform other role related duties as assigned
**Qualifications**:
- **Proven experience in a receptionist or front desk role is Essential**:
- **Previous experience related to the financial sector and markets Essential**:
- **Highly Competent in multi-tasking, organisation and Highly Presentable**:
- Experience in onboarding clients Highly Desirable
- Exceptional interpersonal and customer service skills
- Proficient in using phone systems and office equipment
- Strong organisational abilities and attention to detail
- Ability to multitask and prioritise effectively in a dynamic environment
- Familiarity with basic administrative tasks and office software
- Professional and welcoming demeanour
**Vacancy Information**:
- Location: Dubai - Prestigious office space located in Business Bay, Media City - Access to Gym, Pool and Dining
- Salary range: AED Above Market Rate + Bonuses
- Job type: Permanent
- Job Section: Administration / Secretarial / Financial Sectors
- Working Hours: Full Time - Mon To Fri - Standard Business hours
**Job Types**: Full-time, Permanent
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