Front Office Associate

6 hours ago

Sharjah, United Arab Emirates Stallion HR Solutions Full time

**Job Purpose - **Primary responsibility of the role is to handle all activities relating to guest accounts, receiving and filling of checks, posting, control of safety deposit boxes, mail & information services, cashiering procedures, foreign exchange payment/ settlement of guest accounts money to change, room blocking and inventory, guest check-in, room transfers, and another guest requirement.

Key Accountabilities
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
- Cash hotel guests' personal and travelers’ vouchers and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures Attend to guests' request at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy and adhere to policies and procedures Upsells the hotel to guests whenever the opportunity arises.
- Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
- Blocks and pre-registers rooms according to reservation requests. \ Blocks rooms for arriving guests according to set procedures.
- Makes and follows through room-rate-name changes.
- Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
- Types all pre-registered and NSR key envelopes prior to guest arrival. Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
- Attends to every guest requests the best way possible. Keeps informed of the hotel’s emergency procedures.
- Checks supplies weekly in the work area and requisitions accordingly. Keeps updated on the system operation and procedures.
- Performs other duties as may be assigned from time to time.
- Updates the Guest experience software with the requisite details.
- Perform related duties and special projects assigned by Supervisor and manager.

**Education**
Minimum Diploma in any discipline. Bachelor’s degree in Hotel Management / Course in Hotel Management preferred.

**Job Experience**
- 1-2 years’ experience in the service / hospitality industry Others
- Excellent interpersonal and communication skills.
- Speak, Read and Write English

**Job Types**: Full-time, Permanent

**Salary**: AED2,500.00 - AED2,700.00 per month

Application Question(s):

- Have you performed check-in, check out, and room change procedures and ensure all data are accurately entered into the hotel system?
- have you performed the audit balances and prepared all reports for audit in an orderly fashion?

**Experience**:

- Hospitality Industry: 2 years (preferred)

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