Guest Relations Manager

3 months ago


Dubai, United Arab Emirates Foreground LLC Full time

We are partnering with a techenabledhospitality firm and a leading provider in the luxury hospitalitysector offering innovative accommodation experiences. They arelooking for a Guest Relations Managerto join their team in Dubai.

Objective:

The Guest Relations Manager will be responsible forcreating and maintaining a positive experience for guests managingthe guest relations team and ensuring the high standards andquality of apartments and villas.

KeyResponsibilities:

  • Manage the Guest Relationsdepartment.
  • Review guests arrival and departurelists daily and allocate tasks to the Guest Relationsteam.
  • Accommodate VIP guests and oversee theirstay.
  • Liaise with Property Services to ensureproperties are guestready and maintain topquality.
  • Oversee guest experiences throughouttheir stay addressing all needs andconcerns.
  • Provide specialized support to guestsmaintaining open communication and timelyresponses.
  • Manage difficult communications withdissatisfied guests.
  • Handle challengingsituations and issues that may occur during gueststays.
  • Coordinate with Reservations andProperty Services to communicate guest expectations andissues.
  • Manage and report claims for damagescaused by guests.
  • Prioritize tasks andcommunicate effectively with colleagues.
  • Workon adhoc projects and tasks as required.

Qualifications:

  • Minimum 3 years of experience in guestrelations management within a holiday homeoperator.
  • Exceptional organizational skills andthe ability to handle multiple taskssimultaneously.
  • Goaloriented with a proactiveapproach.
  • Strategic thinker with attention todetail.
  • Capable of independently initiating andcompleting projects.
  • Proficient in engagingwith senior management and guests.
  • Warmempathetic and confident in conveyinghospitality.
  • Sound judgment resilience underpressure and adaptability to industrychallenges.
  • Strong managerial interpersonal andcommunication skills.
  • Professional anddiplomatic disposition.
  • Ability to buildrapport and professionalrelationships.
  • Flexible and adaptable tochanging objectives.
  • A UAE driving license andArabic speaking are aplus.

Remote Work :

No



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