Guest Relations Manager
3 months ago
We are partnering with a techenabledhospitality firm and a leading provider in the luxury hospitalitysector offering innovative accommodation experiences. They arelooking for a Guest Relations Managerto join their team in Dubai.
Objective:
The Guest Relations Manager will be responsible forcreating and maintaining a positive experience for guests managingthe guest relations team and ensuring the high standards andquality of apartments and villas.
KeyResponsibilities:
- Manage the Guest Relationsdepartment.
- Review guests arrival and departurelists daily and allocate tasks to the Guest Relationsteam.
- Accommodate VIP guests and oversee theirstay.
- Liaise with Property Services to ensureproperties are guestready and maintain topquality.
- Oversee guest experiences throughouttheir stay addressing all needs andconcerns.
- Provide specialized support to guestsmaintaining open communication and timelyresponses.
- Manage difficult communications withdissatisfied guests.
- Handle challengingsituations and issues that may occur during gueststays.
- Coordinate with Reservations andProperty Services to communicate guest expectations andissues.
- Manage and report claims for damagescaused by guests.
- Prioritize tasks andcommunicate effectively with colleagues.
- Workon adhoc projects and tasks as required.
Qualifications:
- Minimum 3 years of experience in guestrelations management within a holiday homeoperator.
- Exceptional organizational skills andthe ability to handle multiple taskssimultaneously.
- Goaloriented with a proactiveapproach.
- Strategic thinker with attention todetail.
- Capable of independently initiating andcompleting projects.
- Proficient in engagingwith senior management and guests.
- Warmempathetic and confident in conveyinghospitality.
- Sound judgment resilience underpressure and adaptability to industrychallenges.
- Strong managerial interpersonal andcommunication skills.
- Professional anddiplomatic disposition.
- Ability to buildrapport and professionalrelationships.
- Flexible and adaptable tochanging objectives.
- A UAE driving license andArabic speaking are aplus.
Remote Work :
No
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