Front Office Manager

2 weeks ago

Dubai, United Arab Emirates Crowne Plaza Hotels & Resorts Full time

Do you see yourself as a Front Office Manager at Crowne Plaza® Hotel Dubai Festival City?

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day
- Oversee night audit function and preparation of daily financial reports.
- Prepare and submit statistical, performance, and forecast analysis and reports as required.
- Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
- Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.
- Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.
- Ensure front office colleague provides guests with prompt service, professional attention, and personal recognition.
- Ensure guests are greeted upon arrival and make time to interact effectively with guests.
- Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
- Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
- Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
- Act as central communications point during emergency/ crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.

What we need from you
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in English - extra language skills would be great, but not essential.
- Literate and tech
- savvy - you’ll need a good grasp of reading, writing, basic math and computers.
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You’ll have a university degree.
- Experience - ideally you’ll have spent at least one year as Asst. Front Office Manager or a similar role.

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here

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