Booking Manager

2 weeks ago

Dubai, United Arab Emirates BABBAR YACHTS LLC Full time

**Booking Manager for Yacht Charter Business (Expected Salary AED 3k pm)**

**Tasks**:
Position Summary: Representing Babbar Yachts, you will provide a positive experience and demonstrate enthusiasm for working with the vacationing public. You will interact with patrons online, in person and by phone in a professional manner regarding boat rental and other dockside services and are responsible for keeping the premises clean and organized. You will be responsible for the accuracy of the cash register.

Position Duties / Essential Job Functions:
1. Responsible for the daily reservation online computer systems and daily walk-in rentals for the Yacht Fleet; Entertainment, fishing exertions, on water sports & yoga experiences, Parties, Events, etc.

2. Monitors the online reservation system daily, takes reservations online, on the phone or in person, and makes sure there are no reservation conflicts.

3. Responsible for reservation check in and check out; following appropriate procedures for processes - forms, waivers, licenses, credit cards, refunds, cancellations, rescheduling, collection of payments.

4. Assists the rental customers with additional items for their water adventure; add ons; fishing licenses, selling of bait and tackle, food or drink requests, and special event coordination.

5. Assist rental customers on boating rules and procedures on all rentals, return time, late fee policies, weather related policies, damage to equipment policies, cancellation policies and lake map orientation.

6. Responsible for the accuracy of the cash register and POS system.

7. Responsible for answering miscellaneous phone calls - answering non rental questions, able to take messages, listening to concerns or issues and able to communicate to the correct person who can assist in answering.

8. Assists with daily cleaning, opening and closing procedures. Give orders to crew at your disposal.

10. Assists Bartender in bar back duties when needed.

11. Responsible for Yacht wear: inventory, sales, marketing and organization and presentable appearance.

12. Assist and teach deckhand personnel with cash register.

13. Assists in the responsibility for the appearance of the customer areas; tables wiped down, chairs straightened, floor sweep, cob webs removed, umbrella maintenance, etc

14. Promotes and markets company’s events - knowledgeable on company’s Facebook, Instagram and other social accounts. Partners with management to create and implement daily/weekly specials, events, and promotions.

15. Follow up with the company’s online review/survey to customers.

16. Oversea crew on board.

17. Work will be remote (Must have access to internet and a laptop). Must be on site 2 hours before the beginning of a trip for inspection. Must accompany guests on each trip, handle hospitality with crew at your disposal.

18. Working days would be 7 Days a week, can take off on no trip days or once a week.

19. Working hours would be 12 pm - 8 pm. Must be flexible with overtime working hours in case of late trips.

Qualifications:

- Proficient English speaking, reading and math skills required.
- Previous customer service experience preferred.
- Must be 18 years of age or older.
- Positive attitude; maintains high level of self-motivation and eagerness to work with the public.
- Courteous and professional customer service skills.
- Clear and friendly communication skills by phone and in person; ability to work with a diverse group of employees and customers.
- Ability to handle stress and fast paced environment; maintain priorities and attention to detail especially under periods of high stress and demands.
- Ability to handle confrontation and challenging customers in a professional manner.
- Excellent memory and learning skills and ability to multi-task.
- Accuracy and confidentiality Essential Physical / Mental Requirements:

- This job operates in an environment with a high degree of customer interaction.
- Preferred at least 2 Years of experience.

**Salary**: AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Booking Managerial: 2 years (required)

**Language**:

- Proficient English (required)

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