IT Assistant

6 months ago


Dubai, United Arab Emirates Workz Group Full time

Support IT hardware and software in the production area
- Ensure that production IT hardware and software are in good order and correctly set up before each production run
- Be the super user for kitting, Packworkz (RC and SIM) software, and have an understanding of administrator and user rights
- Assist with specification gathering for improving all the production systems.
- Create user Documentation for all the production systems if required in the future
- Contribute towards specification gathering for improving all the /production system
- Train and supervise any Production IT assistant
- Setup all production software/ systems on production machines.
- Create sample/test labels as required
- Assist fulfillment staff promptly in the event of hardware or software problems
- Document any system-related delay/disruption in production and work to resolve the issue from occurring in the future
- Plan for all the production-related PC requirements, upgrades, and maintenance.
- Communicate and work effectively within Workz values, policies, and strategies.
- Any other duties that, from time to time, maybe required from within this role.
- Handle variable data printing stations (Domino, GT, and Lake).
- Data and layout verification per the instructions shared via CCP (web portal).
- Preventive maintenance and troubleshooting of Domino printer and controller (for variable data printing), GT (data + layout handling), and lake (for data verification and logging).
- Analysis of printed data and preparing a report for each job.
- Testing new software releases (Kitworkz, Packworkz, Analyser tools, etc.).
- Install software and drivers (on a need basis) according to the change plan and approved software list.
- IT Asset handling + maintaining stock for the IT Accessories
- Customer complaint support (provide data and evidence for the investigation as required)
- System hardening, proper backups for critical systems and network

**Job Types**: Full-time, Permanent

**Salary**: Up to AED3,000.00 per month

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)



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