Digital Customer Channel Operator

1 week ago


Dubai, United Arab Emirates ERC International Human Resources Consultancies Full time

_**KPIs [As recommended for management targets]**:_
- Establish a diagnosis of the reported faults and communicate the solution if it can be applied remotely where possible, or to establish appropriate resolution/processes to be given remotely to reduce unnecessary service orders.
- Perform monthly TNA Analysis by product and defect symptom
- Chat and WhatsApp Satisfaction/Resolution Rate
- Chat Channels answer rate
- Online Help Content creation and/or localization
- Increase on-line contents view count and Resolution score
- Agents Training and certification support

**Salary**: AED12,000.00 - AED16,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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