Operations Manager
4 days ago
The functions of the **| Service Manager |**are to manage the entire day to day operation of services and is responsible for the acts towards the customer’s satisfaction and his subordinates (i.e.: supervisors, crew leaders, technicians, customer service officer and company’s management.)
1. Set up and conduct training to supervisors, crew leaders and technicians theoretically and practically using Unimar’s Service Guides & Modules
2. Assign daily duties to supervisors and follow up their performance with regards to site visits, spot-checking on crews, conduct monthly or quarterly reports (PPMR) etc
3. On receipt of the contracts, allocate jobs to your supervisors & crews
4. Check the following on a regular basis:
- Stock transfers from warehouse to the crews
- Control the stock on hands of the crews
- Monitor Monthly stock and inventory reports in warehouse
- Set inventory par levels for all stock items in the warehouse
5. Do a workshop & orientation on any new products introduced in the operation to the crews.
6. Status of vehicles, equipment, tools & machineries should always be in good condition. Any breakdowns are to be immediately reported to management & master mechanic for repairs.
8. Receive and study customer’s files with regards to scope of work, details of premises, infestation situations and its contact person prior to preparing the annual scheduling of services.
9. Prepare a work plan procedure upon signing any Class A service contract and hand it over in a general initial coordination meeting with the customers.
10. Conduct with supervisors a general orientation/coordination meeting with every Class A & B customer representative upon signing any new contract to discuss all matters of treatments, schedule of services, notices of instructions and/or any other arising requirements.
11. Prepare operations instructions sheet upon signing any service contract and receipt of customer file and locating the job to the crews A, B & C etc and defining all details of scope of work, frequencies and other instructions.
12. Check and approve all job cards of crews upon completion of jobs.
13. Conduct periodical inspections and surveys at sites of customers on routine basis and/or upon complaint.
14. Check and approve all job cards received from the crews on a daily basis.
15. Overlook and approve daily job orders to crews when they are prepared by the customer service officer.
16. Approve all PPMR or any other kind of technical report prepared by the supervisor/entomologist prior to being presented to the customer.
17. Prepare and submit overall reports to customer on any upcoming situations.
18. Conduct courtesy visits to customers by strengthening a good relationship with their representatives.
19. Conduct sales contacts on a free available time basis including premises survey, define scope of service systems, and prepare estimation and quotation.
**Job Types**: Full-time, Contract, Permanent
**Experience**:
- management: 3 years (preferred)
License/Certification:
- agricultural engineer diploma (required)
- Dubai municipality registration (required)
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