Soft Services Manager

3 weeks ago


Dubai, United Arab Emirates Majid al Futtaim Properties Full time

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
The role will be primarily responsible to create the Soft services Strategy for Majid Al Futtaim Group’s and includes engagement with internal and external stakeholders in order to create and implement it. The role holder will support LEC Director of Technical, facility and Sustainability, as action and target owner on providing output in the wider LEC Business company in the region.

Key to the role will also be managing the cleaning services across Majid Al Futtaim business units’ and will have to do analysis and recommends series of initiatives to help meet international standards and annual targets.

Moreover, the role holder as a Soft Services advocate will help in leading best practices across our LEC sites. He/She will have to develop monthly reports with analysis and identify savings in each business.

**Role Details - Key Responsibilities and Accountabilities**:

- Management of allocated budgets to ensure expenditure is on target against the planned budget
- Review, update and manage soft services contract to align with objectives and budget
- Review and approve invoices for subcontracted services
- Coordinating, managing, and delivering soft services within the premises of Majid AL Futtaim LEC sites such as Ski Dubai, VOX and Magic Planet.
- Ensure Majid Al Futtaim KPI cleanliness targets are achieved/exceeded.
- Management of Cleaning contract across VOX, Magic Planet and Ski Dubai to ensure delivery of the housekeeping standards in accordance with delivery of the concession KPI’s
- Complete annual and mid-year appraisals and identify any sub-standard performance and ensure corrective actions
- Management of disciplinary actions for direct reports and subcontracted staff if any.

**Definition of Success**
- The MAF LEC OpCo is fully supported and able to fulfil their role effectively.
- High standards of sustainability governance are maintained with the Majid Al Futtaim Group in line with our company wide Governance standards and international best practice.
- Monthly and quarterly updates on progress are produced on time to a high degree of accuracy.
- At least 85% of annual and long-term targets within the Majid Al Futtaim Group sustainability strategy are achieved or partially achieved.
- The MAF LEC OpCo is fully supported and able to fulfil their role effectively.
- High standards of Cleanliness are maintained with the Majid Al Futtaim Group in line with international best practice.
- Monthly and quarterly updates on progress are produced on time to a high degree of accuracy.
- At least 90% of annual and long-term targets within the Majid Al Futtaim Group cleaning / soft services strategy are achieved.
- 5% savings to be made from the whole Soft Services Budget
- Majid Al Futtaim Group’s sustainability strategy is effectively applied to internal and external stakeholders.

**Other Context (if applicable)**:

- The role will be primarily office based
- LEC Site inspections will be required
- Travelling will be required to MAF LEC offices and assets within the regions when needed.

**Functional/Technical Competencies**
- Ability to manage a wide range of internal and external relationships at all levels of seniority.
- Ability to demonstrate both good communications literacy and numeracy skills required for the role.
- Experience of managing large teams of soft services staff and outsource contractors.
- Experience and good working comprehension of performance, managing KPIs, meeting performance, appraisal management and objective setting.
- Good understanding of sustainability and experience of procurement.
- Good understanding of management processes in relation to audits, procedures and instructions and management of assets;
- Ability to manage teams of Housekeeping Supervisors and housekeepers with an aim to meet the committed performance targets in a cost effective and efficient manner;
- Good interpersonal and people skills, and a mature, methodical and responsible approach to work;
- Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
- Thorough understanding of all aspects of health and safety issues;
- Excellent team player and work closely w


  • Soft Services Manager

    2 weeks ago


    Dubai, United Arab Emirates CSG Talent Full time

    Job Responsibilities The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets. - To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the business. - To be accountable for excellent service delivery within the...


  • Dubai, United Arab Emirates CSG Talent Full time

    **Are you a passionate and results-oriented Soft Services professional seeking a dynamic career move?** We are looking for a talented Soft Services Manager to join a leading Property Management company in Dubai! **In this role, you will**: - Oversee and manage the delivery of high-quality soft services across multiple client projects. - Focus on...

  • Soft Service Manager

    2 weeks ago


    Dubai, United Arab Emirates Magnum Security Full time

    Magnumplus is looking for a soft service operations manager. **Responsibilities**: - Day-to-day operation's - Leading, coaching, developing, and mentoring the onsite team - Staff training - Evaluating requirements for new operations (Manpower, equipment, tools, materials, etc - Ensure compliance with Health & Safety legislation - Regular facilities update...


  • Dubai, United Arab Emirates A Leading Holding Company In UAE Full time

    The Role Our client is an establish integrated facilities management service provider, they have an established Dubai operation and are currently seeking a Soft Services Manager to join their team. The role is to based in the Bur Dubai area of Dubai, UAE. Responsibilities: - The Soft Services Manager will oversee the day-to-day operation of the team - They...

  • Soft Services Manager

    3 weeks ago


    Dubai, United Arab Emirates KEOLIS Full time

    The purpose of this position is to manage the implementation and operations of procedures in order to facilitate the subcontractor to lead and support a number of Housekeeping teams, provide a safe, well maintained and clean environment within the premises of the Dubai Metro in line with the Concession Agreement (KPI’s). Support Senior Soft Services...


  • Dubai, United Arab Emirates KEOLIS Full time

    The purpose of this position is to manage the implementation and operations of procedures in order to facilitate the subcontractor to lead and support a number of Housekeeping teams, provide a safe, well maintained and clean environment within the premises of the Dubai Metro in line with the Concession Agreement (KPI’s). Support Senior Soft Services...


  • Dubai, United Arab Emirates Tasleeh Facility Management Full time

    The Soft Services Supervisor manages and coordinates various non-technical services within a facility, such as cleaning, security, waste management, landscaping, and other customer-focused services. The role involves supervising service providers, ensuring compliance with service level agreements (SLAs), and maintaining high quality and customer satisfaction...


  • Dubai, United Arab Emirates Keolis Full time

    The purpose of this position is to lead a team of Soft Services Supervisors & housekeepers to provide a safe, well maintained and clean environment within the premises of the Dubai Metro railway in line with customer expectations performance target. The main reason for this role is to plan, supervise and deliver cleaning services within the premises of Dubai...

  • Soft Service

    4 weeks ago


    Dubai, United Arab Emirates Excellerate Services LLC Full time

    We are seeking for highly motivated, energetic and well experienced SOFT SERVICE - Bidding executive. **Responsibilities**: 1. Actively Seek new business opportunities through cold calls and networking. 2. Acting as the Point of contract between client and company for any sales related enquiries. 3. Understanding of UAE market, trends and client...


  • Dubai, United Arab Emirates Infinity Strata Full time

    We are seeking a dedicated and organized Soft Services Administrator to join our team, a leading facility management company specializing in providing comprehensive soft services solutions. As a Soft Services Administrator, you will play a crucial role in coordinating and overseeing various non-technical facility services that contribute to the overall...

  • Operations Manager

    3 weeks ago


    Dubai, United Arab Emirates OCS Facilities Management Full time

    Looking for a Ops Manager with background in soft services. Must have minimum 8 years overall experience (UAE) and at least 3 years mixed use property experience (retail, commercial,Hotels, high tower experience etc.) b. BICSc training certificate is required c. Bachelor's Degree in a relevant field. d. Customer oriented e. Knowledge of waste management...


  • Dubai, United Arab Emirates Excellerate Services LLC Full time

    We are looking for an Facility Manager to manage and take overall responsibility and accountability for the operational activity of Facility Management - Soft services. To plan, implement and continuously monitor all service streams; ensuring services are cost-effectively delivered robustly, to the level of quality required, and always in a timely and...


  • Dubai, United Arab Emirates SMS GROUP OF COMPANIES Full time

    **Key Job Responsibilities** - To ensure the Cleaning Service provides the highest standards of delivery demonstrating excellent service at all times. - To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties. - To ensure that all staff have access to the...


  • Dubai, United Arab Emirates MUMKEN HUMAN RESOURCES CONSULTANCIES Full time

    The main purpose of the post holder is to assist and support the Soft Services Manager to deliver the overall Soft Services scope of works. To facilitate the Bics training of all Soft Services staff, to liaise with Specialist sub-contractors to meet the needs of the service, and to provide additional management support as required. Must be with good FM...


  • Dubai, United Arab Emirates Avoir HR Consultancies Full time

    **Job duties and responsibilities** - Capable of planning and coordinating all installations (telecommunications, heat, electricity etc.) and refurbishments. - Capable of carrying out both soft services (ground maintenance, pest control, cleaning services, waste management etc.) and hard services (HVAC systems, Building maintenance work, Gas, Plumbing and...


  • Dubai, United Arab Emirates HR International FZE Full time

    Job Title: Soft Service Manager Requirement: Must have minimum 7 year of experience in Operation, Maintenance and Facility Management. Good English and communication skills Pay: AED8,000.00 - AED10,000.00 per month

  • Soft Services Officer

    3 weeks ago


    Dubai, United Arab Emirates EIFM-CALIBER Full time

    1. To handle the marketing and contract process for soft services. 2. Dealing, arranging and treating the client for required soft services. 3. Site audit and survey of new locations for soft services. 5. Act as a training lead 6. Handle all the planning and organizing 7. Follow up the invoices and collect payments from clients 8. Analyze and evaluate...


  • Dubai, United Arab Emirates AHC Full time

    _Exciting Opportunity - Soft Services Supervisor - Facility Management Industry_ **Job duties and responsibilities** - Ensuring that the cleaning service provides the highest standards of delivery, always demonstrating excellent service. - Capable of ensuring the specialist sub - contractors are compliant with the company’s code of conduct and provide...

  • Terminal Officer

    7 days ago


    Dubai, United Arab Emirates People Dynamics Full time

    Responsible for leading the onsite supervision of the soft service delivery in the Passenger Terminal Complex (PTC), by the incumbent outsourced maintenance provider, to ensure the effective and efficient delivery in compliance with the HIA 5 star cleanliness and MOPH regulated hygiene standards. - Maintain a positive working relationship with the shift...


  • Dubai, United Arab Emirates Bright Environment LLC Full time

    Job description We are looking for a **Male & Female** **Soft Service Supervisor preferably BICSc **certified in which his key role will have a significant impact on the image and reputation of the company. The role will cover Security, Cleaning, Pest Control, Concierge, and any other non-technical activities delivered as part of the service offering. Also...