Hub Control Tower and Lm Coordinator
4 months ago
Daily Metrics Monitoring and Performance Tracking and RCA
- Support the operations by providing visibility and insights by setting up process adherence checks and publishing various dashboards.
- Responsible to perform RCA of all the KPI breaches and develop solutions
- Gather data and analyze data to arrive at actionable insights
- Manage the day-to-day operations of the last mile delivery services
- Coordinate and optimize delivery schedules and routes
- Monitor driver performance and provide coaching and feedback as needed
- Resolve any customer issues or concerns related to the last mile delivery process
- Implement and maintain best practices for last mile operations
- Ensure compliance with all relevant regulations and standards
- Collaborate with cross-functional teams to drive process improvements and efficiency gains
**Competencies - Behaviours, Attitude, Knowledge and Skill desired for the role**:
- Comprehension & Analytical Skills.
- Proficiency in English communication both verbal and written.
- Problem-solving, data-driven decision-making
- Stakeholder management
- Challenging Status Quo
**Qualification**
- Graduation with 1-3 years of experience in LM operations and Data tools
- Experience working in an E-Commerce organization.
- Good knowledge of Data Analysis tools such as Advanced Excel and Power BI
Pay: Up to AED3,700.00 per month
Application Question(s):
- Have you worked in an E-Commerce organization?
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