Talent & Culture Manager (Ibis Styles & Adagio)
2 days ago
**We are Heartists®**
“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
**Life in Adagio & Ibis Styles**
We create memorable stories for our guests and fellow Heartists® offering personalized experiences with a Glocalized urban touch.
We discover together and are flexible to our guest’s discerning needs.
Trendy, curious, creative and open minded blended with entrepreneurial spirit; our Heartists® bring life into the cluster.
**The Role**:
- Direct the Hotel’s Talent and Culture department and programs in the areas of recruitment, employment, compensation, classification, performance management, labour relations, training, and organizational development.
- Ensure the Talent and Culture Department conforms to the policies and procedures as laid out by law and management with a high standard operating system.
- Make day to day decisions based on group and company policies & procedures.
- Is the Hotel's coach in behavioural skills and quality management.
- Responsible of planning, organizing, leading and supervising training processes within the hotel.
- Ensure that all training activities are completely aligned with the culture, Accor values and Adagio brand strategies, and the hotel.
- Ensures that the following elements are applied long-term throughout the hotel:
- the brand's service standards
- the brand's promise
- In conjunction with the management, builds up the processes, actions and working methods needed to fulfil the brand's customer promise.
- Contributes to the development of service offers, by providing regular feedback.
**Key Deliverables and Responsibilities**:
**Planning & Organizing**
- Direct recruitment and selection of Heartists; develop and maintain positive applicant relations and provides technical guidance to hiring Heartists; coordinate functions in compliance with UAE Private Sector Labour Law.
- Oversee the development and implementation of orientation programs for all Heartists.
- Coordinate the administration and negotiation of bargaining with necessary recruitment agencies.
- Oversee Heartists wage and salary programs; ensure regulatory compliance and competitive salary levels necessary to attract and retain qualified staff.
- Direct the administration of health insurance, Heartists accommodation and transportation, and other benefit programs; evaluate and develop recommendations for improvements to Hotels -sponsored benefit programs.
- Develop and coordinate grievance and performance management programs designed to minimize and mediate workplace disputes, and to foster a positive and productive work environment.
- Create and maintain a positive atmosphere within the hotel allowing open two-way communication that ensure morale and productivity reach the highest possible levels.
- Implements Hotel’s rules & regulations, the grievance and disciplinary procedure, consulting with department heads on appropriate action.
- Develops and implement coaching and mentoring program to all Team Members at all levels
- Develop & conduct Quality Awareness training sessions.
- Propose annual TC/LD Activities plan and ensure creating a positive working atmosphere
- Design, establish, and maintain an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruits, employs, trains, supervises, and evaluates unit staff.
- Develop and manage annual TC/LD budgets for the organization and perform periodic cost and productivity analyses.
- Design and develop Hotels Talent and Culture Policies and Procedures Manual and ensures that these are in line with current legislation and keep abreast of current trends and practises in the TC/LD field;
- Responsible for the dissemination of information affecting employer-employee relations, employee activities and hotel policies and programmes.
- Ensures that all Heartists in his/her team report for duty punctually wearing the correct uniform, name badge and are displaying Heartist Behaviors at all times.
- Is fully aware and conversant of ISO9001/14001 and EarthCheck policies and procedures and is responsible to integrate them in the day to day operation.
- Recruits the headcount for his/her team
- Manages his/her team in an equitable manner and in accordance with local labor laws and Accor philosophy.
- Evaluates each member of his/her team at least once a year give team members’ regular feedback on their job performance.
- Displays exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
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