Food & Beverage Manager

3 days ago

Dubai, United Arab Emirates APARTHOTEL ADAGIO Full time

**We are Heartists®**

“Heartist©” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

**Life in Adagio & Ibis Styles**

We create memorable stories for our guests and fellow Heartists® offering personalized experiences with a Glocalized urban touch.

We discover together and are flexible to our guest’s discerning needs.

Trendy, curious, creative and open minded blended with entrepreneurial spirit; our Heartists® bring life into the cluster.

**The Role**:

- To function as the Business Manager and a Marketing Specialist for the Food & Beverage Department and to ensure the outlets and meetings venues operate successfully and are individually profitable in accordance with the standards of the hotel.
- Plans, directs, controls, coordinates and participates in all F&B activities.
- To interact with individuals outside the hotel including but not limited to, clients, suppliers, government officials, competitors and other members of the local community.
- To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and inquiries on food, beverage and service.
- Prepares annual outlet goals and budgets as outlined in the hotel’s Plan and adheres to the same
- Is responsible for the overall F&B P&L, team management and stakeholder management.
- Develops themes and initiatives to actively promote & position the F&B offer.

**Key Deliverables and Responsibilities**:
**Planning & Organizing**:

- Co-ordinates an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi Tasking
- Attends and contributes to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
- Prepares with the respective teams, a yearly business plan for outlet and room service, which is the basis of the Food & Beverage Annual Marketing Plan
- Establishes, implements and controls performance of the F&B service team in outlet and room service so as to achieve the highest possible hygiene standards, minimize Operating Equipment breakage, streamlined, efficient resource and equipment flows
- Monitors and analyzes the activities and trends of competitive F&B offer and their achievements
- Is aware of trends, practices and equipment in food and beverage preparation and service in the hotel and restaurant field through trade fairs, networking and literature.
- Plans and prepares a planning calendar on quarterly basis, promotions and mailer campaigns on Social Media with culinary and marketing teams.
- Tracks traffic and movement on Facebook, Instagram and other SM pages of outlet. Is responsible for amending when necessary, creates competitions, uploads pictures, reply back to customers in coordination with Marketing team.
- Ensures that all Heartists in his/her team report for duty punctually wearing the correct uniform, name badge and are displaying Heartist Behaviors at all times.
- Is fully aware and conversant of ISO9001/14001 and EarthCheck policies and procedures and is responsible to integrate them in the day to day operation.
- Recruit the headcount for his/her team.
- Carries out annual performance appraisals on managers under his/her responsibility, sets targets and ensures that appraisals are conducted for employees
- Displays exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
- Convene meetings with his/her team at regular intervals for information purposes.

**Operations**:

- Responds to any changes in the Food & Beverage Department function as dictated by the industry, company, brand and hotel.
- Ensures that all the outlet(s) are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards
- Assigns responsibilities to Heartists and checks their performance on a daily basis, monitors standards and team development.
- Collaborates with the Executive Chef for menu development, service design, displays and ensures that the food and beverages are served as per standards.
- Collaborates with the Executive Chef to review cost prices, sources of supply, food and beverage sales, trends, inventories, etc
- Ensures that inventories are kept and maintained properly in accordance with defined par-stocks.
- Ensures food and beverage and venue(s) safety procedures are complied with and applied according to the Municipality Rules & Regulations.
- Ens

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