Assistant Manager Front Office

5 months ago


Dubai, United Arab Emirates Hyatt Regency Dubai Full time

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

Operational
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To strictly adhere to the established operating expenses and that all costs are controlled.
- To assist the Front Office / Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Hyatt Regency Dubai & Galleria Standards of Performance.
- To assist in effective payroll control through a flexible work force.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
- To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically.
- To maintain a pool of qualified part time staff in conjunction with the Human Resources Department.
- To implement a flexible scheduling based on business patterns.
- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
- To assist in conducting monthly inventory checks on all operating equipment and supplies.
- To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
- To conduct daily pre-shift briefings to staff on rooms occupancy, arrival and departures, functions / event and special attention that is needed.
- To liaise with housekeeping and other related department on daily operation.
- To have a thorough understanding and knowledge of all Rooms related services.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To establish a rapport with guests maintaining good customer relationships.
- To ensure that the cashiering procedures are strictly adhered to.

**Qualifications**:
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. - Well developed communication and customer relations skills.


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