Guest Relations Agent

2 months ago


Dubai, United Arab Emirates Hilton Full time

Guest Relations Agent (German/Arabic Speaker) - Front Office | Hilton Dubai Palm

At Hilton Dubai Palm Jumeirah, a Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

At Hilton Dubai Palm Jumeirah, a Guest Relations Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Dubai, United Arab Emirates The First Collection Full time

    Overview: Join TRYP by Wyndham Dubai for a rewarding career where exceptional hospitality defines every guest’s stay. Located in Barsha Heights, TRYP features 650 modern rooms spanning studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a...

  • Guest Relation Agent

    7 months ago


    Dubai, United Arab Emirates Beehive HR Full time

    We are seeking for service crew for our Hotel Client for Dubai. **Responsibilities**: - Greet and welcome guests upon arrival with warmth and professionalism. - Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. - Address guest inquiries and provide information about hotel facilities, services, and local attractions. -...

  • Guest Relations Agent

    1 month ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...

  • Guest Relations Agent

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic...

  • Guest Relation Agent

    3 months ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relation Agent (F&B) A Guest Relation Agent (F&B) provides F&B services for Guests to contribute to an overall exceptional experience. **What will I be doing?** As Guest Relation Agent (F&B) you will serve on the F&B, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...

  • Guest Relations Agent

    7 months ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Agent (Food & Beverage) A Guest Relations Agent in Food & Beverage is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As a Guest Relations Agent in...

  • Guest Relations Agent

    6 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. As a Guest Relations Agent you will greet arriving Guests by providing a warm, personal welcome and offering...

  • Guest Relations Agent

    6 months ago


    Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Guest Relations Agent** An exciting opportunity has arisen for a **Guest Relations Agent** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. **What’s in it for you**: - Respond to any questions, needs and desires of guests, and follow up with guests...

  • Guest Relations Agent

    4 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** Guest Relations Agent** An exciting opportunity has arisen for a **Guest Relations Agent** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then...

  • Guest Relations Agent

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Agent (Food & Beverage) A Guest Relations Agent with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts...

  • Guest Relation Agent

    1 month ago


    Dubai, United Arab Emirates Hilton Full time

    Guest Relation Agent (F&B-Hostess) A Guest Relation Agent (F&B) provides F&B services for Guests to contribute to an overall exceptional experience. **What will I be doing?** As Guest Relation Agent (F&B) you will serve on the F&B, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...

  • Guest Relations Agent

    8 months ago


    Dubai, United Arab Emirates Dubai Full time

    Guest Relations Agent Rixos Premium Dubai is looking for passionate and guest oriented Guest Relations Agent : Main Responsibilities: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction- Respond to guests needs and anticipate their unstated ones- Expect and react...


  • Dubai, United Arab Emirates Aravi Hotel Full time

    Looking for a guest relation agent the primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. Ready to join on visit visa or cancelled visa Pay: AED1,500.00 -...

  • Guest Relations Agent

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of...

  • Guest Relations Agent

    7 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. What will I be doing? As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Service Agent

    6 months ago


    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...

  • Guest Relations Agent

    7 months ago


    Dubai, United Arab Emirates SOFITEL Full time

    Company Description **COMPANY DESCRIPTION** We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further,...

  • Guest Relations Agent

    6 months ago


    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24092275 **Job Category** Rooms & Guest Services Operations **Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Responsible for answering and directing incoming calls from...


  • Dubai, United Arab Emirates Avani Full time

    Company Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....