Customer Services Representative(Female)
2 weeks ago
To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products.
Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards.
Continuously drive Customer Service Value to improve customer engagement.
**Responsibilities**:
- Manage of outgoing & incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- English is mandatory
- High school diploma
- Nationality :Philippines (Female)
**About us**:BODY TIME Established in the 2010 as Health and Fitness company. Body time one of the most progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into three different services EMS, 3D body scan and CRYO Therapy; Employing more then 500 Employees in 30 plus branches across to the world in different 4 countries.
bodytime entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Bodytime continues to enrich the lives and aspirations of our customers each and every day
**Salary**: AED2,500.00 per month
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