Customer Service Representative
7 months ago
We are thrilled to announce a fantastic opportunity for dynamic and customer-focused individuals to join our team as Customer Care Representatives through telecalling. If you are a female with excellent English fluency, strong communication skills, and a passion for delivering exceptional customer service, we want to hear from you
**Responsibilities**:
**Customer Engagement**:Handle inbound and outbound calls to assist customers with inquiries, product information, and issue resolution.
Provide outstanding customer service by addressing customer concerns and ensuring a positive experience.
**Communication**:Communicate effectively and professionally with customers over the phone.
Clearly articulate product features, benefits, and solutions to potential and existing customers.
**Documentation**:Maintain accurate and detailed records of customer interactions and transactions.
Generate reports on customer feedback and common issues for continuous improvement.
**Qualifications**:
- Excellent English fluency is a must.
- Previous experience in customer service or telecalling is preferred but not required.
- Strong communication and interpersonal skills.
- Ability to handle and resolve customer complaints with patience and empathy.
- Familiarity with customer relationship management (CRM) tools is a plus.
**Benefits**:
- Competitive salary and performance-based incentives.
- Comprehensive training and development opportunities.
- Supportive and inclusive work environment.
**Salary**: AED1,500.00 - AED3,000.00 per month
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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